The Furnace Man Heating & Cooling, LLC

Update:

Johnny the Owner contacted me today (6/4/21) via phone call to discuss the job work completed and offer suggestions to resolve the issue. The phone call was prompted by a filed complaint with the BBB and the BBB reaching out to the company directly. We (The owner and I) decided a FULL refund of 688.00 would be sufficient to close this complaint and resolve the issue. I understand things happen and issues arise and I am happy to report Johnny made the situation right and he is a stand-up business man and eventually will make things right which is truly refreshing to see in the HVAC industry. I had lost hope anything would be done to resolve the issue and it was good to see Johnny the Owner valued his reputation and wanted to make things right.

Initial Situation:

Back in January I was on a trip and home renovations were being completed at my home. During this time our thermostat line power was inadvertently cut and wife called me and reported there was no heat in the home and "No power to anything". I told her to contact the repair man. They came out on an "emergency only" call to repair the work. During this time they repaired the line cut in the wall and had to re-connect power to air handler unit and heat pump. I returned home several weeks later and had forgotten that was done and in February we received an 800.00 heat bill. Knowing the insulation was not "up to code" we thought this might be the issue. So we paid 4200 to add all new insulation in the home. The next month the bill was much lower. Probably due to temperatures going up and new insulation in the home and the emergency heat not having to run full blast for weeks. Finally fast forward to April when I went to test my A/c unit and inspect to make sure it was ready for 80 degree weather that was right around the corner. I went to turn on A/C and find there is no power to unit outside. I HAD BEEN RUNNING ON EMERGENCY HEAT FOR MONTHS! I called a different company out to inspect and they found the power to heat pump was not connected inside air handler unit and neither was the ground wire. I paid them to reconnect the wires and they said due to the quality of workmanship I should contact whoever did the "re-wire" job to come and fix what they did and have it done correctly. There was wires hanging down, nothing tied off and inside the unit where all the wires connect into the control board looked like a rat's nest. So I called The Furnace Man to come out to look at the repair that was completed back in January. The Technician arrived without a phone call prior which I had requested so I could secure my animals and then I was notified the technician who completed the work prior was "no longer with the company", I can't imagine why? He did his best to repair the shoddy work and then went on his way. However, I am out the 800.00 utility bill and also the 100.00 I had to pay the other company to come and "figure out why there is no power". Not to mention the emergency call out to re-wire was nearly 700.00. If I was you I would steer clear of this company for work and I'm learning this A/C repair business industry is leaving much to be desired. Buyer beware!
P.S. I was told the owner would call me regarding this issue and I never received a call.

I would give zero stars if it were an option. Horrible experience with this company. Submitted a service request with my home warranty company and they chose this company to provide services. An appointment was set up for a specific day and time that worked around my schedule. On the day of the appointment, Joanne called me 11 times over 5 minutes to try and reschedule my appointment to an earlier time the same day. I was on a conference call and could not answer the phone however each time she called it interrupted my work call. Needless to say I was furious bc that is unprofessional and inconsiderate. Call once, leave a message and that’s it! Do not call a customer a dozen times over a few minutes as you do not know why they cannot take your call. The appointment was at 11...I had the appointment set up at this time to again work around another conference call at 12:30...the guys showed up at 12:15...and I had to start my call while they were still here so I could not finish explaining to them the problem. The middle eastern tech walked into my house without even knocking and interrupted my conference call to tell me he was going to have the blower motor and fan blade replaced to my outside unit, collected his money and left. I did not get a receipt, or invoice of service and necessary repairs. A week went by and no word from the company to set up the repairs so I called my warranty company only to find out they had closed my claim without doing the repairs. I am furious!!! I had the warranty company even call them and they were unsuccessful in reaching them. I’ve left a message with the receptionist but have little faith that anyone will get back with me. I do not recommend this company whatsoever. This was by far the least professional conduct I have ever experienced with any home service company. My recommendation would be to look elsewhere for your HVAC services.

First let me start by saying that I have had nothing but great experiences with this company PERIOD. I have used these guys for more than one home and nothing but top notch workmanship each time.
These guys were very prompt & on time, as a matter of fact a little early which was great. Teddy & Chris installed inside & outside unit and kept the place clean while worked "VERY VERY NICE PEOPLE ".
The owner Johnny went above and beyond to fit me in immediately the next day & gave me a fair price. I will be keeping them on speed dial for sure 👍.

I use the Furnace Man anytime I have a problem with my HVAC. I have called them for residential and commercial service and their techs are the best. All around great interactions from setting up appointment to the repairs. Johnny is phenomenal and has saved me in a pinch more than once!!

The guys showed up on time but they took forever. In fact they’re still here it’s 530 now been here since 9am if you want it done well yes these gentlemen do a fine job. Just don’t expect it quickly

The Furnace Man went above and beyond to repair my broken furnace. After 8 days without heat (due entirely to a part that should have been delivered next-day), Joanne contacted an another supplier and had service techs to my house by 8:30 the next day! As it happens, the repair took more than the one “fix”; Johnny drove out and sent for more parts and the furnace was fixed that same day. Thank you, Joanne and Johnny! My family deeply appreciates your great service and hard efforts!!

The furnace man was hired by my warranty company to fix a condensation issue. They come out promptly, collected my $100 deductible to diagnose the system. They claimed they needed to order a new moisture sensor. Over two months later, they never responded. I called half a dozen times, left messages and no response. I contacted the warranty company, and they said the furnace man never entered a diagnosis for my system to preform any repairs. THEY ATTEMPTED TO CONTACT THE FURNACE MAN AND THEY DID NOT RESPOND. The warranty company sent a new HVAC company out who fixed the problem in less than a week. I was also warned that they do this to many customers, take your $100 and never return.

Beware! AVOID!

We needed an immediate repair on a walk-in cooler for our business and they were able to respond quickly even over the weekend. They were very professional, easy to work with, and thorough with the repair for a very reasonable price. Would highly recommend. (The Centerville Carryout)

Jonny was great to work with and very understanding. He even spoke to the home warranty people to help me file a claim as well as sending in the proper paper work. He also came by for a follow up to make sure I was satisfied with my new AC unit. Wonderful business and highly recommend

Extremely Professional. I own a restaurant in Monroe. The gentleman came on such a short notice. Truly saved the day. Very knowledgeable. Had the issue diagnosed and repaired in record time. Very impressed. Highly recommended!!