Progressive Service Company

I'm not sure I'm in the right place. I had an HVAC repair done on 9/29/22, but that does not seem to be covered in the above list. The technician (Rusty or Dusty) arrived very soon after I contacted Progressive. After a short period of trouble shooting, he fixed the trouble. It was a pleasure to work with him. The only negative was that he promised to send me an invoice/receipt, but I still don't have it. I usually get it immediately. I'll contact Progressive on Monday.

Jonathan was exceptional. He was very knowledgeable and professional. He came out, inspected the project, made suggestions and assisted with ordering the corr ct parts. The next day he came to install-honestly the new hot water heater looks better than the previous one. He was meticulous. The cost for the install was very competitive as I had gotten a quote from another local plumber. I would recommend him to anyone. Overall expedite Progressive was exceptional.

Progressive Service Company is highly reputable and highly professional. I've had them out for sink installation, dishwasher installation and now to install a new hot water heater. I should have taken the time previously to post a review, but I got busy and time slipped by.

This time, however, Aaron's service, the plumber that helped me out, was so above and beyond, that I have to take the few minutes to post a positive review. I originally called because we were losing water pressure on hot water. Aaron gave me the bad news that my 20 year old water heater was about halfway filled with sediment and really needed to be replaced. The price he quoted me for a new 50 gal felt a bit high, but he was very knowledgeable about the different manufacturers and assured me that the majority of the cost was going towards a top quality heater.

Still, I wanted to do my own research and I told him I'd reschedule the work. What I found out is that if I went with a Lowe's or Home Depot brand, I might be able to save a few hundred, but they would take weeks to get my scheduled and their brand options were nearly as energy efficient or reliable. I called back Progressive and rescheduled. They said they could have Aaron back out the next morning.

Not only did Aaron come back the next morning, as friendly and professional as can be, and install the new hot water heater, but he also took a look at a minor leak I was having under my kitchen sink and resealed a couple of the joints without me even needing to ask. Progressive has won my business for as long as I'm in the area, and I hope they reward and take of employees like Aaron.

I am a property manager and work with many many vendors on a daily basis and I am sad to say that this is by far the worst customer service experience that I have ever encountered. I sent a work order over on November 22, 2021 for the annual service on the solar water system at one of my properties that has yet to be completed. I have been in communication with Whitney Mayo for months trying to gets answers on this and she has now become unresponsive to both my emails and calls. We are now going into March for something that needed to be resolved in December at the latest, as this service imperative for the integrity of this system. Not only is this beginning to negatively impact my business but this is very disappointing.

I bought a new dishwasher at Home Depot and elected to have them install it, so they sent service technicians from Progressive Service Company to do the work. They were excellent, friendly, and in my opinion went above the call of duty. I will definitely consider Progressive for my future plumbing needs based off this interaction.

I used them again for a toilet repair outside of my meager abilities. I was again 100% pleased with their work.

Great experience with tech Steve Miller for air conditioning repair and maintenance. He was professional and fixed the issue promptly. He explained everything clearly. We are very happy with the service.

Amazing experience with Ivan P. at Progressive Service Company. He was hired to install my dishwasher by my property management company. He came over on time and was super friendly. He did a great job with the installation but what I did not expect was for him to notice a leak under my sink and take it upon himself to fix it. He and Ricky went OVER AND BEYOND by fixing this!! The best customer service I have experience in a very long time. I am not sure if he could even bill for this but that did not seem to matter to him, he saw something that needed to be fixed and he fixed it. Ivan, you are a very kind person and will always recommend you and your company! I cannot thank you enough for your good work ethic and generosity.

Excellent service, with high quality work done, replacing my well pump, rewiring the new pump and replacing my tank and electrical items under my house.

The service tech was above and beyond in his work, professionalism, attitude and you could tell he took pride in doing the work correctly.

We have used Progressive for many different jobs over the years. Rivers helped us this most recent time (water heater) and was great from start to finish. Kind, knowledgeable, wonderful communicator. 100% recommend.

Great service with a focus on Quality!! I've had them come by to do semi-annual maintenance on my Heating/cooling as well as service my AC, and what I love is they explain to you exactly what's going on, give their recommendations, and even give you a few lessons about your system.
They are knowledgeable, very professional, and really care about their work.
Will definitely continue to use them in the future!