Progressive Service Company

Cody was set to come a day scheduled to install a kitchen faucet . I also had a kitchen counter top installed the same day & was told I needed to wait 24 hrs before the faucet could be Installed. Cody had no problem rescheduling for the next day. He called me the next morning to let me know he was on his way. He did a great job installing the faucet and education me what I needed to do for maintenance. Nice guy. Great job!

Got an incredibly reasonable estimate to have six recessed lights, a ceiling fan, and an additional outlet installed.Chad showed up on time and performed all duties expertly. He was professional, did a great job, and definitely left me feeling like a valued customer. I will be using this company again

I scheduled an appointment two weeks in advance for the installation of a new water heater from Home Depot. I received a call that they were on their way to install the unit, but the scheduled time was incorrect. I received another call about 3 hours after the scheduled time that they were going to have to reschedule the install. I took time off work to be available and they arrive late. I told them if the unit was not going to be installed on the scheduled date to return it back to Home Depot. When they arrived the installer asked to get paid before they started the installation. I was told by the company to pay when the installation was completed. When I paid by check and credit card he asked me why wasn't I going to pay the entire bill with my credit card? Because it's my money and I pay however I want to pay for the service. I don't think I will use this company to install any other products.

Progressive's plumber cracked our bathroom sink while installing a new pipe and faucet. They said I needed to have a photo of the sink proving that it was not cracked before they did the work. After going through Home Depot's (Home Depot subcontracted to Progressive) arbitrator, Sedgwick, Progressive won't replace the sink since we don't have a before photo. BTW- I called Progressive over 8 times. Their customer service manager told me that her manager was looking into the situation and she would call me back. She never called back. I had to keep calling her. Home Depot's store manager told me that they have stopped using this company for certain kinds of installations. I can see why. My dad and I ended up patching the sink and placing a bucket under the pipe. This situation was an example of incompetence and horrible customer service. Buyer beware!

Progressive has always been honest and fair in the work they’ve done at my home, but most importantly, they are true experts. They produce high quality work and I would recommend them to anyone for plumbing and hvac needs.

Jeff S. promptly called morning of service and showed up as expected. He walked me through our septic system and gave valuable information. Jeff was very knowledgeable. I hope the next service we need that Jeff is who comes out again! We'll definitely use Progressive for future service needs!!

Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was here when he said he would be. I would definitely recommend him and this company.

We use them in several residences in our family for HVAC & Plumbing. Had Furnace installed yesterday 2 days after the initial visit. Darryl Boswell once again came thru with great service & value pricing.

Marcus from Progressive Service Company installed a faucet, disposal, connected a new sink and our dishwasher. He and his partner were very professional in their installation. They were on-time and did an excellent job. This included taking the time to explain the work and warranty to me. I am very pleased with the work that they done and recommend them.

Kevin C. installed the dishwasher we purchased from Home Depot. He worked carefully, efficiently, and skillfully. His many years of experience as a plumber and his ten years of experience installing dishwashers were evident in the high caliber of his work. After he removed the old dishwasher, he afforded me time to thoroughly clean the space, which I hadn’t been able to access for 14 years, before he installed the new dishwasher. We are extremely pleased with his work!