Element Service Group Mechanical LLC

Antonio Silva went above and beyond to repair my A/C unit in a timely manner. Repair was scheduled for Thursday, 6/8 but Mr. Silva made a way to fit me in his schedule Wednesday, 6/7. I would highly recommend Element Service Group and moving forward they will service my unit 2 times a year and hopefully avoid being in a situation like this.

The team was professional, knowledgeable, reliable and extremely customer service-oriented. I had a slightly complicated scenario so several teams were involved. Every single one of them was an excellent representative of the company. Would highly recommend - Lee

Antonio and I discussed the prime purpose for the A/C inspection and maintenance then I brought up some other concerns I had about the systems. He was very knowledgeable about them and explained how to address them and the pricing. He carried out the work with care and efficiency. He is an outstanding young man. I will request that he is the person they send for the heating inspection.

Mario did an outstanding job identifying and explaining the issues; then he proceeded to fix the problem, test the system and verify that everything was working correctly; he was very courteous and professional.

Element has been so great to work with! They helped us get a whole new HVAC/gas pack system installed on our building and have been great with regular maintenance and upkeep. Very responsive, great customer service, always on time and sometimes can arrive earlier than originally expected which is great. Every technician we have worked with has been so polite and explained issues/solutions/work in detail making it easy to understand what is needed and what to expect. Would definitely recommend Element for all your HVAC needs!

Great service and professionalism from Antonio & Bernard. They were great and explained everything so thoroughly. They even showed me videos of the leak in my HVAC that needed to be repaired. Will continue using this company for all my HVAC needs.

Antonio Silva was the technician. He was very kind and professional. He explained in layman’s terms for me to understand what was the problem. He stayed around and doubled/tripled checked my heating system to ensure it was working correctly. He respected my home and I am very pleased with the service provided. My heating system is working well. Thank you so much Element Service Group Mechanical. I would recommend this company.

Have been very pleased with Element after using the builders contractor for the life of the home warranty. Night and day difference in service, responsiveness and reliability.

Excellent service! Prompt, professional, and honest. Would highly recommend to anyone needing HVAC maintenance.

The guys that came out from Element Service Group Mechanical were professional very aware of the product. Answered all of my questions. They came into the home diagnosed the problem and assessed what had to be done quickly and resolve all the related issues very quickly. They ordered additional parts and the company promptly called and scheduled an additional visit. They were again prompt and on time, courteous, and professional. They repaired the problem quickly. This was an excellent experience. I'd highly recommend ESGM LLC.