Bain Oil / Bain Heating & Air Conditioning

DO NOT USE BAIN. After being in loyal to Bain for over 17 years and 2 New units installed at over $20,000 they have no respect for the customer, the service is shady and the installation is incompetent! My Trane unit has issues every Spring when switching from heat to AC, each year the repair bill has been dumped on me as its not covered under warranty as a new unit. This year I got smart and called a competitior to fix it. Guess what? They fixed it and documented it was wired up wrong!! Since installation!! The previous issues I was told the unit had I now believe were false, and I believe I got taken for a big ride. Incompetent installation and repairs. Each year I have asked the sales guy to have the owner call me to discuss the ongoing problems, I have never got a phone call. So in the last 3 months the Trane unit at my fathers house went out and at my business partners house went out. 2 units at $15,000 each that Bain did not get the jobs!! Call Webb Heating and Air. Less than Bain and better service and installation!

Bain is so nice, always curteous and willing to help. Morgan is a great tech that answers all my questions and doesn't talk down to me which the last AC company I used for work did. Great job, highly recommend.

Great people. Very professional do a great job. I purchased a new heat pump about 2 years ago. They installed it in one day. I haven’t had any problems with it.

Bain fit me in the same day I called. They diagnosed my issue and fixed it quickly. They were professional and courteous. Highly recommend.

Great service! These guys will do what it takes to make their customers happy. We switched to Bain when our AC unit went out in 2012 and couldn't be happier. Highly recommend these guys!

Miguel was very detailed in his job for both trips/2 different issues. Explained everything and answered all of my questions thoroughly. He wore his mask and did a great job over all including recommendations.

Heater stopped working and Bain was able to get out within and hour of my request. Technician was knowledgeable and thorough. Very pleased with the service.

Since we had few hot days since HVAC installed, I didn't know right away that the new AC was not holding temp. They came out on short notice, found the problem, fixed it, all while respecting social distance totally. Thank you Bain for having my back as you have for many years.

I am very disappointed with Bain and specifically, my A/C technician James. I had them come out on July 5th for a repair and was told that the freon was low, the coil needed cleaning, and there was a short/ bad fuse. I was quoted 3 lbs appx of freon at a rate of $115 per lb, $75 to clean coil, and $289 to try stop leak. I paid for all this plus $84.33 just for them to come out.

James said he didn't have the stop leak with him so it would have to be scheduled for July 6th. My total bill for the two days was $910.52. The A/C stopped working that very night. James came out the very next morning (July 7th) and now said the HVAC condensate pump wasn't working and it would be an additional $334. He then told me he was being very generouous and waiving the $45 service fee for showing up since this was unrelated service.

James was very rude onsite and I decided I wasn't going to waste any more money with Bain Heating & Air. I've since called two other A/C companies and received quotes for under $200 to replace the condensate pump. And they're not even charging me $84.33 just to show up.

Seems like if you spend close to a $1000, they would at least waive the service fee, but not Bain. And to add salt to the wound, I checked my credit card activity this morning and they had attempted to charge me $64 more than the authorized charges.

I will note one positive thing about the experience. Megan, in the office, was very helpful when I called and brought up the credit card charge discrepancy.

Moral of the story, I would stay away from Bain Heating and Air Conditioning in Greensboro, NC.

This is a followup to the owner's response.

The $64 I am talking about is not tax. I paid the tax. My tenant also agreed James was rude. I can have her post a review as well if you like.

Bain's techs were able to get my old oil furnace running again. I was afraid I'd have to get a new furnace, so having to deal with just a repair was great! I would highly recommend.