I really thought I was making a good choice. The first few years after having my unit installed by them they were good. Can't say that about the last few yeas. If all you want is install and no follow up they will be ok. I was on the maintenance plan at one time but they even stopped sending me my reminders that it was that time. Had a problem recently and called the office and they came off as "oh well". Some one told recently it was like they get your business then move on. Guess they were right. But now I'm moving on.
KIRBY provided a very competitive price. The installation team was efficient and cleaned up beyond my expectations! I recommend them based on my experience of my new heating and air conditioning system.
Ronnie, our technician was on time and provided very professional service. He explained the cause of the problem as well as provided some home maintenance tips on getting better performance from our system.
Last night the temperature inside my house rose to 81 degrees. I contacted Tommy Bynum Heating & Cooling and Anthony Horton arrived promptly and replaced the blower capacitor. Anthony explained everything in detail and he checked to make sure the issue was resolved and that cool air was flowing from the vents. My house feels cool again! Thanks Anthony!
Exceptional customer service! Scheduled a repair with their office and was able to get an appt for the next morning. Jon, hvac tech sent to do repair, texted before he arrived and was here within the timeframe stated. He was professional, knowledgeable and answered questions I had. Will keep this company as my go to for heating and cooling and refer to anyone I know who needs work done with their hvac system.
Ronnie Smith rocks! Came out within an hour after I called and saved the day. Highly recommend Tommy Bynum over those 2 creepy dudes who hang out in their van.
Fast excellent service on an issue with our thermostat. Technician Ronnie Smith fixed the problem and took time to show us how to address the issue if it recurs in future.
Linda Hopkins
I really thought I was making a good choice. The first few years after having my unit installed by them they were good. Can't say that about the last few yeas. If all you want is install and no follow up they will be ok. I was on the maintenance plan at one time but they even stopped sending me my reminders that it was that time. Had a problem recently and called the office and they came off as "oh well". Some one told recently it was like they get your business then move on. Guess they were right. But now I'm moving on.
Paxton Bond
Ronnie is an amazing technician. Very knowledgeable and always looking out for my expenses. He has always arrived the same day that I called for help.
Rick Neal
KIRBY provided a very competitive price. The installation team was efficient and cleaned up beyond my expectations! I recommend them based on my experience of my new heating and air conditioning system.
butch harris
RONNIE SMITH DID A FANTASTIC JOB!
Doug Sperr
Ronnie, our technician was on time and provided very professional service. He explained the cause of the problem as well as provided some home maintenance tips on getting better performance from our system.
Kimberly Crooke
Ronnie Smith came out fixed our air conditioner quickly. He was awesome!! Would definitely recommend him and this company.
Christy Reitz
Last night the temperature inside my house rose to 81 degrees. I contacted Tommy Bynum Heating & Cooling and Anthony Horton arrived promptly and replaced the blower capacitor. Anthony explained everything in detail and he checked to make sure the issue was resolved and that cool air was flowing from the vents. My house feels cool again! Thanks Anthony!
Debra Branciforte
Exceptional customer service! Scheduled a repair with their office and was able to get an appt for the next morning. Jon, hvac tech sent to do repair, texted before he arrived and was here within the timeframe stated. He was professional, knowledgeable and answered questions I had. Will keep this company as my go to for heating and cooling and refer to anyone I know who needs work done with their hvac system.
Mark McManus
Ronnie Smith rocks! Came out within an hour after I called and saved the day. Highly recommend Tommy Bynum over those 2 creepy dudes who hang out in their van.
Jean Childers
Fast excellent service on an issue with our thermostat. Technician Ronnie Smith fixed the problem and took time to show us how to address the issue if it recurs in future.