Lee Air Conditioning

Have always had great service. Recently, just after a 12" snow storm, they braved the elements to send a tech out to get my A/C unit back on line. Found that it was a frozen condensate line, thawed it and we had heat back withing 15 minutes of when he arrived. I feel they went over and above anything I expected them to.

Been a long time residential customer and always had great customer service from the guys at Lee Air. Scheduling is prompt, techs always arrive on time and they provide cost effective options for all service issues. Highly recommended!

Brad Graberek is superb in his knowledge, understanding of us, the customer, and his patience. We are extremely grateful that you have hired him. Laura and Bob Gutman

This could be and exceptional office, however if you heard the
saying, "It takes one bad apple to spoil the bunch". That's the
environment that you are in. This office houses two Service
Coordinators/ Dispatchers, however one has been there about a year.
During this timeframe they changed to a Vista operating system and she
is was the only employee left that was trained on the new system. She
"holds the key" and she knows it so she uses this power to cover her
own flaws, over exaggerate the errors made by trainees/other employees. She deliberately refused to train me on payroll after our manager told her to, so she could exaggerate this task to enable her to "work from home" and sucker the company out of overtime. The Service Manager is a nice guy, but he is constantly drilled by the Coordinator as to what he must do. With no one else proficient in the system she operates she has the Owners and Management eating out the palm of her hand. The company also still does unsupervised urine drug testing (no random, just pre-employment) which makes it an easy employment for regular drug users. Which can eventually be an issue for its' customers. The operating system (Vista Cloud) is not the best for the HVAC side of the company, so it leads to extra work and no organization.
These issues are now having a domino effect on customer service and
retention. I was told to lie to customers to lead them to believe
that they were scheduled for another date to cover the errors of the
Coordinator. I witnessed customers getting yelled at and experienced
unprofessional verbiage. She was not reprimanded at all. This is a
sad set up and the Owners and Management have to see what they are
currently employing as well has the manipulation. Once this is done
transparency will empower them to take over their office and give the
second Coordinator the tools to blossom. They will have to be patient
because it will be a fight and will take some structural changes to
complete. They have to understand mistakes are part of the learning
process and the current Coordinator doesn't have a trainer / mentoring personality. The office set up will not mesh well with a loud person on the other side of the partition wall. I don't have to relay messages, because she's so loud the customers can hear her for themselves. It's like a rock and roll party and a classical play in the same room divided by a piece of uninsulated sheetrock. The positive energy is suck out the air and dissected for small imperfections to blow out of proportion in hopes of retaining her "smoke screen" status. If you are looking to be employed at this company good luck. I saw the review from Ashley Cowan, and I completely understand what you went through!:-)

Ask for Jeremy!!! He was the best HVAC person I’ve ever worked with. Amazing customer service, personality and professionalism. Definitely will call back!!

Matt Yeatts has been our Lee A/C tech representative for ages and he is excellent, good customer service and high quality technical ability.

Called to set up a time for service, and a real person answered! Jason was great, he setup everything very quickly, and had someone had here later that day.

I have been a customer of Lee Air for over 20 years. They receive an A+ for their honesty and dependability, that’s why I will continue to use their services for at least another 20 years

Gary with Lee Air was very professional and responsive. They replaced a blower motor in our air handler.

I’ve used Lee Air for both home and business for many years. When a problem has arisen they respond quickly and fix it. Always professional.