Happy Home Services

After the poor communication with 3 other companies (they will remain nameless). I just want to say, they have the most accurate best service that you can ask for. I never expected such great professionalism. Ray is absolutely great. I had an appointment with a 4 hr window but asked if they would come after a specific time. They were able to come when i asked, and were in communication the entire time. When he arrived he diagnosed and corrected the problem quickly. My only suggestion is Happy Home , because of them I have a very happy home. They have an offer to come to your home twice a year foe a check up. Please, Please pay it and ask for Ray.

We returned home after being out of town for the day to no AC on any floor in our home. The AC controllers were blank screens and it had to have been 80+ degrees inside. Happy Home came out within an hour of calling and fixed our air at 9pm on a Saturday. Ray was our technician and he was GREAT!!!!! We will definitely be return customers for all our heating and air needs!

Juan has helped us with a number of needs over the past year, including a water heater replacement and a (major) water main break - he is terrific in every way. I am grateful for how responsive Juan and Happy Homes is, providing a same or next day appointment almost every time. Juan and all the techs are very professional and exceptional in their communications -- texting and calling 30 min before arrival, calling to talk through issues and options after assessment of the problem, and immediately scheduling the service as needed. Happy Homes keeps to its estimates and communicates any needed additions/changes prior to doing the work. I really could not be more pleased with the service or the company -- highly recommended!!

The AC at my home was not cooling last week while I was overseas. Shoutouts to their technician Josh who worked smoothly with my tenant/house mate and solved the issue and replaced the worn capacitor in the outdoors unit, all the while keeping me updated through texts. Moreover, I was happy that Happy Home honored their parts and labor warranty on the AC unit, which I bought 3 years ago from them. Overall a very positive experience!

My AC went out on the Fourth of July. I called Happy Home Heating Cooling the next morning. I was originally scheduled for a 5 pm appointment. They came at 12 pm and my AC was up and running by 1 pm. Knowable technician, quality work and overall great customer service.

It was our first time needing A/C repairs in Durham and took a chance with Happy Homes…we’re so glad we did! It was a fantastic experience from start to finish! I reached out and in less than 24 hours they fixed our issue. Our technician, Mike P., was incredibly personable, transparent and efficient (give the man a raise!). Happy Homes is definitely our go-to service now!

My 20+ year HVAC unit finally stopped working. Happy Home was quick to come run a diagnostic and then present all the options for a new HVAC unit. Alex was super professional and presented various options and I did not feel pressured to pick an option on the spot. After deciding to go with one of the units, they were quick to come install the new HVAC unit. They said they would start at 9AM and estimated to finish by 5pm, and they did! Was super impressed with Nick and his team that they were able to put in a new unit within a day. Overall, a great experience working with Happy Home, especially Alex and Nick!

M. was very professional seemed to have a great understanding of his line of work. This unit was purchased about 12 to 15 yrs ago.; in which Don Hall installed. Still running great. Service was nothing short of perfect.

I was very happy with Mike, who came out to check the HVAC portion of my agreement with happy home. I’ve had many maintenance services, and this was the most professional and courteous and thorough that I have had and for the money I can’t wait to get the plumber out to do his maintenance and check on my home, but my expectation is if it’s as good as the HVAC one was, I will be very pleased and will be going back next year as well

Attention: Jackie, Happy Homes supervisor:

Ray Schneller, Service Technician, provided excellent service today for our HVAC system. He addressed necessary routine maintenance issues and, at our request, discussed with us monthly tasks we need to routinely check. We had not been keeping up with these tasks. He is a good, patient teacher! He had done maintenance service here before. We hope that he will be available to service our system for the winter checkup.

Sincerely,
Elizabeth and Claude Deal
3823 Swarthmore Road
Durham, NC 27707