Bull City Plumbing

We had a pipe 'burst' in the middle of the night. After getting the water turned off and calling the insurance company I started researching plumbers. Bull City had rave reviews so I gave them a ring even though they aren't 24hrs/day because I was willing to wait for exceptional service. Someone actually picked up (at 5am!) which was amazing.

The work completed was good (it ended up not being a very complicated issue) but we did have some issues on the first visit. HOWEVER, the owner himself came to make things right. His professionalism and commitment to honest, good work was very admirable and I am happy with the service he provided. I believe our original issue was an anomaly and am confident that Bull City will continue to live up to it's reputation.

Tray was great. Very professional and helpful. He even tried to install a bidet seat I had bought with it but had got wrong kind (round vs elongated). It was my fault but he reinstalled original seat without any complaint in minutes. Very much appreciated.

We had a faucet in one of our bathtubs stop working, and couldn't get the water to shut off. I called Bull City Plumbing and Matthew was out to our house in less than an hour! He was great; he explained what happened, what he was doing to fix the problem, and gave me some tips on how to address minor issues in the future. He even checked on a few additional small items before he left. He was very friendly and helpful and I felt very comfortable with his repair.

I had Tray and his plumbing crew convert my house from well water to city water. He handled the permits, came out on a Saturday to mark a spot for the city, waited patiently while the city took two months to do their work, then was done in a few days. He showed me a few issues with previous plumbing work at my house. He took care of a few of them for no charge and just added labor for what else we agreed upon. Everything was up front and clear and I didn't feel pressured.

When I was getting quotes for the job, Bull City came in at something like 35% of what was being quoted by some of the big incorporated plumbers around town. He explained that these plumbers work on commission so they are trying to set the price as high as possible. Tray was fair and transparent and communicated everything clearly.

Will definitely do all my plumbing with Bull City and I am looking to have them cover heating and air if they can provide the same level of service.

Based on my experience with them, don't go with these folks unless you want to pay $ 100 more than other plumbers would charge. I am not one to leave negative reviews, but my experience with Bull City Plumbing was so disappointing that I had to leave a note of warning for future customers. I am a real customer, and had them come out to fix a leak under my kitchen sink on June 8, 2018. Here is the good: they are very responsive on YELP, and actually came when they said they would. And they did the job. And that's where the bad--or I should say exorbitantly costly--start. They put in a 99$ garbage disposal under my sink (i checked the price). They arrived at my house at 9:20 or so, ran to a store to pick it up, came back, installed it, and were out by 10:15. In other words, including the driving to the store to get the item time, they spent less than an hour in my house. The bill was for $ 360.13. Ouch. I got suspicious that it was not itemized, but as a whole item. So I called them, and asked for a clarification since most plumbers charge 100-150 per hour. In other words, the total should have been $250 (which I would have gladly paid). Here was where the difficulty started. The owner (Tray, who had been very charming and funny until then) started referring me to their secretary who answers the phone. She told me to get quotes from other people. I got quotes from two other people who also had five stars on YELP, and it was $ 140 for installing and $150 for installing. I reported it back to them, and they still refused to adjust the price. The secretary actually told me that I was paying for their office, the secretary, insurance, etc. I have been a home owner for 20 years, and have had lots of experiences with plumbers, but this was really disappointing. I gave them lots of chances to do right, but they refused. I think what is particularly disappointing is that I really liked to recommend them for their work, but I think their greedy and frankly unreasonable prices are something that customers should be on guard about. Sadly, avoid unless you want to pay $100 more than you should.

Tray helped us install a whole house water filtration system and RO. He is extremely professional at his craft, takes care of the his work to the highest degree. He is friendly and well versed in all types of plumbing. He gave us a good price compared to the market and did an exceptional job. Highly recommend

I contacted Bull City Plumbing based off a recommendation. They were prompt in getting back with me and even setting a same day appointment. They were on-time, did great work, and were reasonably priced. We will absolutely use them again.

We have used Bull City for everyone of our plumbing/hvac projects: washing machine drain system (Trey) new hvac system (Trey), leaking dishwasher (Kenny) gas line for stove (Kenny). I make it a point to get bids for each project from 3-4 different companies. Bull City keeps beating the prices and do high quality work. I would recommend them to anyone looking for a quality, upfront, and honest plumber. Both Kenny and Trey are good people and I trust them.

Trey and his team are reliable, knowledgeable, and highly skilled. They have a background in knowing old homes and how to fix troublesome plumbing problems, including modernizing to current standards.

Not a great experience. I was referred to them by a random person in Lowes who said they were good and reasonable. I called to get a quote to replace the faucets in my house and also the toilets. They scheduled a technician to come out to the house to give a quote. 3 toilets, nickel kitchen faucet, 5 bathroom faucets, master tub nickel, master shower nickel, 2 other bathroom tub/showers nickel. He showed up 30 minutes late. Then he said he'd have the quote to me 2 days later. Nothing came. The following week I had to call to ask for the quote. Finally he sent it.... asking over $6000 for the job and a very slight discount if I used them for the hardware. The quote did not include the model numbers and brands for the hardware, and no pictures... so I had no idea what hardware was being quoted or what it looked like. I priced just the hardware at Lowes and came in under $2000. Seems like over $4000 to install mystery hardware is a joke. The guy didn't even follow up with me to explain anything..... I don't recommend this company.