Ross & Witmer Heating & Air Conditioning

Update 3/17/2023: Condensate pump went out (probably due to recent power surge or outage). Julian came right out, explained everything thoroughly and listed our options. Very professional!

On a Friday afternoon (Feb 3rd 2023 at 2pm) we called on Ross & Witmer to get my mother's furnace to work. I had a limited window of time to be there to assist. The repairman Michael came that *same* day (despite other jobs and Friday late aft traffic). He figured out the elusive, unusual problem with the thermostat, and got things working before I needed to leave at 6pm.

Some people you just know this is a good person; gracious and gentle, Michael quickly gained my trust. He could've claimed any expensive repair to be necessary and taken my mother to the cleaners, but instead made the simple fix needed. The repairbill was reasonable for his time and expertise.

Past Ross & Witmer workers did the same when Mom's AC died during the worst of summer several years ago. Not taking advantage of an old lady's helplessness when needing urgent repairs, instead they worked quickly and honestly as though doing a job for their own mother. I've come to associate Ross & Witmer with integrity, kindness and top quality skill. Highly recommend!

Julian serviced our 3 fan coil units in our condo today. This was a regular inspection service. However, my wife has been having a problem with coughing and dizziness for the last 2 months, so she spent a considerable amount of time discussing her medical concerns with Julian and how much of this could be due to poor indoor air quality. We recently had to give away our four cats to reduce dander and other issues that we suspected were the cause of her health issues. After his inspection, he said that our units were very clean, that we had no mold, and he did not suggest we get our air ducts cleaned. He was an expert on indoor air quality, and recommended that we purchase a second air purifier system from a manufacturer online so we would have more uniform air purification throughout our condo unit. Julian was very professional and very helpful, and my wife was extremely complimentary when I spoke with her this evening. He spent plenty of time discussing this with my wife, and he put both our minds at ease by letting us know we were doing the right thing to improve our indoor air quality.

- Mike Woollen

I have used Ross and Witmer for a long time.
They are always efficient and polite and keep my HVAC working properly.
Julian did my work today and he was a good technician and did everything efficiently.
I hope to keep using Ross and Witmer as long as possible.

Julian Hankins ensured that our inside and outside units were ready for the air conditioning season. In addition, he inspected our sump pump in the crawl space, also encapsulated by Ross & Witmer, to ensure that it was operating properly. While outside, he noticed and fixed a problem with our pet fence.

Julian was pleasant, professional, and gave us confidence in our equipment purchased and installed by Ross & Whitmer. Thank you.

Julian was outstanding ! His professional demeanor and expert knowledge made the whole experience stress-free. He was very thorough and explained everything he was doing and inquired about other issues he noticed. He is an asset to your company.

Ross & Witmer always do a great job for us. Michael Simmons diagnosed our problem quickly and fixed the issue immediately. The pricing was clear and upfront and our AC is working again!

The office staff did a very good job scheduling and communicating on status updates. Michael Simmons, the technician was professional, thorough and did a great job. Clearly explained what needed to be done and why. Would highly recommend the Ross & Witner team.

Julian was very prompt, professional, and friendly. He showed me the part that was going bad and demonstrated why it needed to be replaced and that replacing it now would save money on a much bigger repair later in the summer.

Julian was courteous, knowledgeable, and a pleasure to have in my home. He did a great job!!!! I would definitely request him again!!!

We have used Ross and Witmer for years. They are always on time, take care of issues, and have been doing our routine maintenance as well. Special shout-out to Julian for going above and beyond. Highly recommend Ross and Witmer ⭐️⭐️⭐️⭐️⭐️