Total Heating & Cooling, Inc.

Total Heating and AC installed our unit nearly 10 years ago. We decided we needed to get a maintenance agreement to ensure our unit remained stable.
First appointment went well. Technician was helpful and friendly.

I just wanted to thank Tim Jacobs for helping me last Saturday morning over the phone to get my gas furnace up and running. I woke up Saturday morning with no heat and requested emergency help from your company. Tim called very quickly and had a few suggestions as to what might be the problem. One of them I was able to try myself and that got me up and running. I am so thankful for Tim and his expertise and great customer service skills. Much appreciated !!

We use total heating and cooling for our home and for our rental properties. It never fails that most issues occur on a Sunday or after hours. They always respond and are very thorough with their explanation. Stacy Richburg has been amazing with me and tenants to help us trouble shoot to save on paying for a visit. Many times tenants are able to resolve their own problems with her help. I appreciate that they aren’t out to take your money but to actually help and educate you on how it all works.

We have used Total Heating and Air for many years. When called the staff is courteous and efficient with scheduling. Service technicians are knowledgeable and attentive to job of servicing units and dealing with problems.

The technician was on time. They even called ahead and gave us a 1hr window to get home. Extremely professional and very responsive to calls and questions. Wonderful service and great company!!

Customer beware! Called for a problem with heating system they came out and said it was the blower motor(fan). Asked how much it might be quote 600 to 700. They called back to say they no longer make the motor and that I needed a whole new system. Indoor and outdoor unit. I looked for less than 5 minutes and found it on 2 sites and Amazon for 220. Not cool. And it was easy to put in myself.

Lucky for us that we have not had any problems with our hvac system because it is relatively new. Regardless of this, the technician did a very thorough inspection of the system. I received a call the day before to remind me of the inspection, and then he called the day of the inspection to let me know when he was coming. Very good experience

I have depended on Total Heating & Cooling for all my heat pump needs since moving to the area. They have installed a new Trane heat pump, serviced the old one until replaced and maintained the new one. As my luck goes, any issues happened at night, the weekend or on a holiday. Made no difference to them - they came and resolved it practically immediately. I would never even consider calling anyone else for a heating/cooling need. They are simply the best and truly appreciate their customers!

I can't say anything regarding their service techs, as I could not even get a phone call back or appointment scheduled. We had our A/C go out and I called for an emergency repair and when I did get ahold of them, was told it would be 10 days before they could get someone out to look at it. 10 DAYS! They asked several times whether I was a current customer or not so just goes to show they don't care about gaining new ones. They lost one here today! Thank God for the other local, more reputable company that came right over to fix it.

Our heating and AC is fairly new, but we recently decided to sign up for a maintenance and check-up contract and we are very glad we did. Josh from Total Heating and Cooling was very professional in his work and knowledgeable in answering all our questions. It gives us peace of mind to know that our heating system is in good shape, now that the cold season is setting in.