Custom Air Inc

Service was not up to par. Outside unit has a residue buildup on the inside due to incomplete cleaning of the fins. I have photos but don’t want to post them at this time. My wife asked the tech if he was going to clean the outside unit. He ensured her it would be cleaned. It had been on previous visits. Leaves and cobwebs.
Needless to say he didn’t clean. It appears he used coil cleaner of some sort and didn’t flush it out from the inside out. I have a white residue buildup and it reduces the efficiency of the AC. The residue is on the inside of the unit.

Kyle put together an excellent quote that really met our needs and concerns. We ultimately went with a different company, but the choice was agonizing. The quotes were within a couple hundred $ and were very nearly perfect for our situating. I very highly recommend considering Custom Air for your heating and cooling needs. I have already referred several of my friends to them.

Kyle Jason and Christian are great technicians friendly prompt and professional they have assest my problems and are working diligently to get them repaired. Custom Air is on speed dial and will stay there. Last but not least the office help is also friendly and prompt thank you all! Keep up the great work.

Service, Christian, tech very knowledgeable. Gave direct eye contact when explaining the problem. Made sure to answer any questions we had. Made service/maintenance suggestions. Was two hours earlier than actual appointment time.

Installed new heating system and thermostat in 2021. Technician didn't check to make sure the new thermostat would also control the AC. Called and had them to come back and fix issue, which I was charged for. The inspection said nothing else was wrong with AC, it was just the thermostat was defective. Replaced thermostat. Then was told that starter on AC needed to be replaced. This was completely out of the blue. Was charged for the replacement, the visit, AND a new thermostat! Also, during AC inspection, was told that there were mice dropping in the attic, but tech couldn't tell if they were old or new. Was told that they were probably getting in through the ducts since home is built on cement slab. They said I needed to replace the old ducts with a "sealed" duct and vent system for the estimated cost of $7000.00 which was on the cheap end.. They sent me email with two quotes. I held off and had a pest control company come out and do an inspection. Inspector states NO EVIDENCE OF RODENT ACTIVITY!

I have a service contract with Custom Air, but as soon as it expires, I'm DONE! every time they come to inspect, they try to up sell to a new AC, Furnace, Ducts etc. Last year they tried to convince us to upgrade to zone heating. Said we were losing heat and cooling due to single zone service.

Beware of the up-sell technicians!

Update:

Notice that Custom Air rep only responded to the up sell portion of my review, never addressed why I was billed for technicians error. Focus was on them feeling terrible if my health was jeopardized by rodents in the vents. Didn't address best control company not finding evidence of rodents. Response makes them seem attentive, but key complaint not addressed. Slick!

Kyle is an excellent Technician and also has great "people skills." He has been to my home on previous service calls and he provided great service. He is very business like and at the same time very cordial!!!

Kyle was our technician and he examined both of the air conditioning units and also provided information concerning the high humidity in our crawlspace causing potential damage to the wood in the crawlspace. I was very appreciative of his analysis and solution.

I appreciate Jason Brooks’ expertise in quickly identifying and replacing a defective part in my air conditioner inverter board under warranty. His product knowledge, professionalism and courteous manner was commendable.

I had requested a quote to replace our existing HVAC system. When the service guys showed up I showed them our current system. When the lead guy asked if I was shopping for the cheapest quote I indicated that I wanted to see what Custom Air had to offer but did indicate I was price shopping. I was told that he didn't want to waste his time and immediately left with no quote given.

I would not use this company because of the lack of professionalism and courtesy toward me.

We received a Tune-up on 4/5/23 from Dustin. Evidently he turned our heat OFF. The temperature in the Triad went down to 40 degrees on the Easter weekend. Of course, I called on Saturday when the temperature went down, we were extremely cold and couldn't believe Custom Air turned off our heat without telling us or without our permission. What was worse was when I called and requested someone to return to my home & flip it back on, the request wasn't urgent enough & there were other request that prioritized my request. We couldn't believe it. The heat never came on. I have Osteoarthritis in both knees. It was painful experiencing the cold. I'm placing this request in for Monday for someone from Custom Air to please contact me on Monday 4/10/23. Monday came, I had to call again and request someone to come out. There wasn't any availability until 5:00pm, So the entire day was still cold. I was not happy.