Bullman Heating & Air Inc

I want to compliment JD, who was my serviceman last year. It is so unusual that you get the same serviceman staying with a company that he shows up a year later to do a service check. JD not only remembered being in my home last year but also remembered all we spoke of last year. He also remembered where all my filters and equipment were. He remembered my damper valve needed to be checked and possibly replaced. JD is very nice and personable. This company needs make sure they pay this man well to keep him around. Great job JD.

A cavalcade of missteps

I have no idea how Bullman obtains good customer reviews, unless perhaps they pay for them. My experience with Bullman Heating and Air was a series of customer services disasters and missteps which cost me money (unrecoverable) and resulted in me going to Haynes instead.

BAD DIAGNOSIS: Bullman sent a tech out when my heat pump quit after a power outage. The tech diagnosed the issue as no electricity reaching the unit. He put his volt-ohm-meter (VOM) on both the leads inside the heat/AC unit and on the circuit breaker (I watched him work but did not check his VOM settings). As such, he said I would need to call in an electrician then charged me $150 for the diagnosis.

Electrician came out and with his VOM measured clean and full power at the same two contact points. My dad’s master’s degree was in electrical engineering and I helped him wire our house, built ham radios, etc. So, I immediately got suspicious about the Bullman tech. Chatting with the electrician, we together suspected that the Bullman tech had his meter set for DC volts instead of AC, and thus he saw zero volts. The electrician also charged me $150.

So far, Bullman cost me $300 for nothing except aggravation, delay and having to run my house on emergency heat. They never offered to refund me for the electrician who proved the Bullman tech incompetent.

FIRST BID: Bullman sent out a second tech who confirmed there was good power. He taped of some wires (bypassed the compressor) so I could get through the coming hard freeze on expensive emergency power.

I asked Bullman to give me options for fixing/replacing the system. After a day or two, they suggested replacing the 16-year-old compressor – which uses old and discontinued refrigerants – and no other suggestion. Being a 16-year-old unit whose blowers might die soon as well, you would think Bullman might provide other alternatives AS REQUESTED. Nope. This gets even stranger since the replacement compressor would require the old refrigerant which isn’t being made anymore and thus the dwindling supplies are getting progressively more expensive.

So, I asked them to suggest replacing the entire unit. Should have needed to, but nudging Bullman evidentially is part of their workflow.
SECOND BID: Bullman Heating and Air, after a delay (while the daytime outdoor temps were literally freezing) sent an overpriced bid for a Trane system (the unit that died was Goodman, and this enters into the picture next). Trane was recently acquired by some conglomerate and their customer reviews have been falling. Since replacing a Goodman with a Goodman made sense, I asked the Goodman web site to recommend a local dealer.

Bullman was on that list. So why in the name of logic did Bullman not suggest a Goodman to begin with? I suspect margins and dealer incentives. Local dealers buy gear and are offered different levels or profitability. So, I would wager than Bullman didn’t even bother to look at using Goodman gear (and this is a hunch on my part) if Trane was offering deeper discounts (to improve sales since Trane has been hammered by increasingly bad customer reviews).

THIRD BID: Never came. I asked the same rep at Bullman to bid a Goodman unit. He never replied, despite my emailing and leaving voicemail.

So, I gave up, went back to the Goodman web site, found Haynes Heating and Cooling who were professional from start to finish.

Bottom line: Take you business to anyone except Bullman … unless of course you enjoy bad diagnostics, bad service, and eventual abandonment.

My heater was not performing up to par, so I called Bullman's. Steve S. was excellent and easy to communicate with. He explained clearly what the problems were and went to work on them. He finished within the hour. I was very impressed. My first time with Bullman's. I will call them again!

Excellent service-arrived on time, worked thoroughly and efficiently. Pleasant and well-mannered. We have used Bullman's for 16 years and have found them to always provide prompt, excellent service and reliability.

Philip has been providing our semi-annual preventive maintenance on our geothermal systems, electronic air cleaners, and whole house humidifier for over 3 years. He is conscientious and courteous. Additionally, he has discovered a few things that needed fixing. I would recommend Bullman and him highly!

Don P. performed a "Winter" check on our heating system. He spent several hours checking our Apollo system including disassembling part of the heating stack so that he could clean a machine layer that was blocking air flow. He was diligent and did not pass by a problem that needed fixing but would require significant effort. He should be commended as a fine representative of Bullman Heating and Air.

I finally have the chance to write this review, it is way overdue but let me just say working with Branson and the Bullman team was such a pleasure, I've never experienced such attentive and thoughtful care from a contracting company like this. Bullman has made a very happy customer and we will only use Bullman for all our heating/cooling needs!!
Will be recommending this family run business to anyone in need of these services in the Asheville area!
Thank you Thank you Thank you!!

One word - EXCEPTIONAL. Nathan Rogers and his team provided exceptional service from quoting the job to the final installation. Can't say enough about Dobbie Maynor and Aaron Webb going the extra mile to find and install a replacement part that was defective from the manufacturer. Just exceptional service on their part. With this experience would not consider going anywhere else for my HVAC needs.

Steve and Justin came to my house this morning to service our two systems. They were on time, very knowledgable, and extremely efficient. If you have need of heating and / or air servicing, I highly recommend contacting Bullman Heating and Air, and requesting Steve and Justin as your technicians!

Bullman Heating and Air is quick to respond when you have an issue with your heating and air system. They are punctual, professional and knowledgeable of their products. I would highly recommend them and will use them in the future. Thank you for everything!