Scheduled me a week out for hvac issue, they missed their appointment time. I had to call them to see if they were coming, they said they tried to call to reschedule, I didn’t get a message. They finally come out and say it will be one more week without ac because they have to order a part. It’s been 2 1/2 weeks total without ac and I haven’t gotten any updates on the eta on that part.
The technician was a NO SHOW!! He had the wrong address and the business FAILED to make their wrong right by still coming out the SAME DAY that they scheduled. Now I have to take more time off from work to get someone else to service my ac unit. I would not recommend One Touch Heating and Cooling.
The service man came on time and immediately began work on my problems. Because it had been raining he wore shoe protection in my home which I appreciated. I was pleased!
Got a text notification as soon as they were in route to my house. Showed up 15 mins later. Had the job done in less than five. Chad was professional and very friendly, and found the root of the problem in no time.
Very friendly and professional staff. They showed up on time with a courtesy call and my heat pump was fixed on the first visit. Definitely will call for future HVAC needs.
Great response time and got 90% of the work done in one day. This comany is owned locally and the employees are local as well which I personally want to support now more than ever before. You won't find better!!!
Sagen Kime
Scheduled me a week out for hvac issue, they missed their appointment time. I had to call them to see if they were coming, they said they tried to call to reschedule, I didn’t get a message. They finally come out and say it will be one more week without ac because they have to order a part. It’s been 2 1/2 weeks total without ac and I haven’t gotten any updates on the eta on that part.
L.A. Brown
The technician was a NO SHOW!! He had the wrong address and the business FAILED to make their wrong right by still coming out the SAME DAY that they scheduled. Now I have to take more time off from work to get someone else to service my ac unit. I would not recommend One Touch Heating and Cooling.
May Moore
The service man came on time and immediately began work on my problems. Because it had been raining he wore shoe protection in my home which I appreciated. I was pleased!
Dawn Hutchens
Very pleased with Chad's performance. He was professional, knowledgeable and fixed my thermostat in minutes. Would definitely recommend them.
Alex Gibbs
Got a text notification as soon as they were in route to my house. Showed up 15 mins later. Had the job done in less than five. Chad was professional and very friendly, and found the root of the problem in no time.
Jonathan Parrish
Very friendly and professional staff. They showed up on time with a courtesy call and my heat pump was fixed on the first visit. Definitely will call for future HVAC needs.
Cynthia Wright
Hunter was amazing! When our AC went out he came out immediately to provide quality service for a great price. Def would use again!
Angel Reborn
Replaced the compressor for our heating system. Arrived early and did a great job. We also appreciate that the technician wore a mask.
G. A. Nick Coppedge III
He was professional and polite. Kept me informed what he was doing. He was very honest about the expectations for parts up front and explained why.
Victoria Lasley
Great response time and got 90% of the work done in one day. This comany is owned locally and the employees are local as well which I personally want to support now more than ever before. You won't find better!!!