Abel Air Conditioning

Abel replaced our gas hot water heater. doug and his folks were friendly, knew their business, and completed the job within a reasonable time at a reasonable price. you can't ask for anything more! we will not hesitate to use them again for any future heating or AC work.

TLDR: Abel apparently misdiagnosed my problem and did not take sufficient measures to address it. I contacted another HVAC repair company and they identified and resolved my problem very quickly.

My air conditioning stopped working over the weekend so I called Abel. They responded promptly and were very open to talking to me on the phone about potential fixes. We scheduled an appointment the very next Monday for a repair.

Problems started to arise when Abel apparently misdiagnosed the issues with my AC unit after working for about an hour. According to Abel, my unit had a coil that wasn't functioning. Abel advised replacing the coil. In case that failed, Abel advised replacing my entire AC unit, a very costly endeavor. I was told by Abel that they would call the manufacturer of the coil to get a replacement.

I waited for two days and didn't get a follow up from Abel, so I called them. In our phone call, Abel stated they tried to call the manufacturer but wasn't able to get them on the phone. Then they advised me to call instead even though I possessed no technical knowledge of HVAC repair. I was told by Abel that if I didn't hear from them by Thursday afternoon, I would be out of luck.

Something didn't sit right about the situation so I called another HVAC repair company Thursday afternoon. They came Friday morning (today) and found out my thermostat was broken. They replaced the thermostat and immediately, my AC unit started working again.

I'm no expert in HVAC repair, so all I can see is "fixed" and "not fixed". Interacting with Abel left me in a constant state of "not fixed". The unit was not fixed when they showed up to work. I had to take the initiative to call them for follow ups only to be asked to essentially do their work for them. I was advised that I potentially needed to replace my entire AC unit.

This experience was extremely disappointing to me. While I understand paying a contractor to show up is a norm, it was very distasteful to pay only to find out that the actual problem was apparently missed. I'm glad that Abel was able to fix other clients' issues here on these reviews. But, I guess I wasn't one of these lucky people.

Doug is very competent, nice, honest and extremely helpful. He came super fast, diagnosed the problem in no time, and directed the repair in the most efficient manner. The day started with a failed AC blower, which was fixed very quickly and we could enjoy a cool rest of the day, without breaking the bank. thank you !

Fast service, good price, made sure the job was done right and answered all our questions. Put in a new furnace and central air in two days, made sure we were more than satisfied. Doug was straight forward and delivered what he promised

Abel Air did a tremendous job with a difficult and complex installation. They were professional, courteous, completed the job ahead of schedule, and fixed numerous additional problems along the way. I cannot recommend them highly enough.

Abel was able to get a new boiler installed promptly when the existing one failed. They made a few modifications to the system to make the new boiler work with my unusual existing system. Good work.

Chris and Eric did an Attic Insulation job for our house. Very courteous
and professional. Went above and beyond to get the job done right. Immediate difference in how cool our house and garage is. Great Job guys!

Easily the most helpful and friendly AC/heating tech we’ve ever worked with. They are now my go to. Great workmanship, reliable and fast.

I have used Abel to service my central a/c for a number of years. They are extremely responsive to the service needs. I find them reliable and reasonably priced. Will respond promptly to handle a a/c problem.