The Plumber, Heating & Cooling

The Plumbers were great. Good response time, quality people and excellent service. I know that when I hear they are coming open for a sewer blockage that they will do a great job.

Poor communication. No one showed up for the appointment that they scheduled for 9:30-10. Had to pay a guy double to come out after hours when I called this service at about 6:30 and waited for hours. Very disappointed

Always professional. Mike has always been able to fix my furnace even though it is very old.

Our drain in our basement was backing up whenever we flush the toilet or when the washer would drain. We were given a 2-6 hour window, The plumber should up 2.5 hours earlier and got the job done on one of the coldest days of the year...7° outside today. Thanks Paul appreciate your work today. I must say that giving this review is based on the immediate work perform. I hope i dont have to come back and change this review. Sometimes its to soon to tell.....

(First: Not sure on which of the above services I was suppose to list, but it had to do with my 122 year old house having a major water leak that flooded my basement. It has very old pipes, and I did not know what exactly busted to cause my basement to flood). That being said, here is my review for your company:
Everything went so smoothly, and in complete perfection. You guys are GREAT!!! Got the job done in only 20 minutes flat! I now have a safe dry basement in good working order! Will definitely use again if needed; and most certainly recommend this company. They can get what needs to be done DONE! They are fast and the service is without compare! I love the way everything worked out. Thank you so very much! Susan H

Paul was on time and very professional. There is no job too big or small for Paul to handle. If you have a plumbing emergency call Paul at Paul's Plumbing Heating & Cooling professionals. Why settle for the rest when you can get the best? Call Paul today and ask him about his preventative drain cleaning. Don't wait till you have a problem! Keep that sewer line open with regular maintenance. Call Paul today.

I've never encountered a company as laxidasical as this one. They left my home a muddimess, did not put things back where they were supposed to.
Even after requesting that it be done prior to them leaving my home and was assured that it would be done. Including electrical grounding that they themselves removed. I called back the same day while the trucks were literally leaving my street and was told someone would be out the next morning. No one ever showed. Told me to call back that afternoon they'll send someone out. It's 3 days later and I'm still waiting.

This is horrible for a business.

Now today I'm told someone will be out, and if they're not there within an hour to call back.. I'm terribly disappointed.
And they do not care in any way at all.

These guys came into my home to do a small repair and smacked their stickers on everything in sight. Next time I had a water heater issue, I thought they had installed the water heater and called them. They had not installed the water heater, knew this but did just enough to void the warranty but not fix the water heater, which then did major damage to my basement. They would not refund me and took no responsibility. Never again will someone leave a sticker on my anything in my basement.

I have been a repeat customer to The Plumber for a few years now but can no longer support the business.

Last year during my boiler yearly maintenance/ start up, the technician suggested some additional service prior to this year’s season. I called in August and set up my yearly appointment with the pervious years’ service recommendation for October. The office called the night before my service appointment to say that they needed to reschedule. The earliest date for a reschedule was 11/9 10:00 AM – 2:00 PM. I took that appointment and reminded the customer service rep of the recommendations made etc. By 2:30 PM on 11/9 I had heard nothing from anyone at The Plumber. I called and the customer service rep called the technician and called me back to say he was not going to make it that day. They rescheduled me for the following day 11/10 from 2:00 PM – 6:00 PM. I called on 11/10 to ensure that the technician was actually coming (which the rep. confirmed). The technician showed up at 5:30 PM and said he was just going to give an estimate. At this point I still had no heat and the technician clearly wanted to get out as soon as possible. I called the office and spoke with the office manager on 11/11. She ensured me that the technician was supposed to have completed the work on 11/10 and wasn’t sure why he hadn’t and why I did not receive the estimate. She sent me the estimate via email and it totaled close to $2,000. She said she would call me back by 11/14 once she spoke to the technician because she wanted me to have a good experience.

As of today’s writing on 11/21 I still have yet to receive a call back from her. I subsequently went to another company who completed my start up work and testing for $200. The estimate provided by The Plumber included replacement for fixtures that didn’t need fixing just thorough cleaning. I’m someone who likes to give the benefit of the doubt, but on multiple levels The Plumber dropped the ball, from poor scheduling, to poor communication, a technician clearly not wanting to complete the work, to lack of follow up by the office manager it has been severely disappointing.

If you do still choose to use them for work on your house, please, please, PLEASE get a second opinion. Had the office manager followed up, I’d have spent the recommended $2,000 and wasted a bunch of money on a company that is clearly not looking out for its customers.

Been asking for them to LOOK at my heater since August 2022. It's now December and they have canceled three times. Apparently only have one worker who gets sick often. I also notice that The Plumber only responds to positive posts. No acknowledgment of the wrong they do. Update, it's now February 2023, and they got let go from HSA because of how bad they are. The plumber absolutely refused to come look at my furnace. Thank you The Plumber for letting a 5 year old a 14 and 11 year old freeze all winter.

Thank you for responding, I understand that
HSA repeatedly sent the service request to
you. HSA did admit everything you said.
Unfortunately, the Plumber secretary did call me on the day of every appointment, to cancel. Every time it was some ridiculous excuse. I would rather she would have been honest with me on the very first appointment. As a result of your dishonesty and HSA's, I am still unable to provide my family with proper heating.