Richmond Plumbing and Heating Co

Not everything in life is cheep, affordable and free but i have to say Richmond Plumbing really does care about tough decision makings and the care for others needs and wants. And to top if all off, their staff is incredible with responding to those needs and wants. Thank you for your services

Joe D. From Richmond Plumbing was very prompt, professional, and knew what he was doing in finding and fixing my gas leak. Top notch work and highly recommend!

I tried to clear shower drain clog on my own and ended up getting snake stuck in my pipe! Mike from Richmond plumbing came and did an excellent job of getting the snake out.he was professional and didn’t make me feel like a dummy for getting snake stuck. Saved me from ripping up walls and probably saved me from my wife divorcing me. Next time I have a clog I will just call Richmond plumbing right away.

Continued professionalism of timeliness, efficiency, reliability, honesty and courteousness. Called Richmond Plumbing for my last 8 plumbing jobs or problems and had nothing but excellent service. I highly recommend Richmond Plumbing.

The technicians arrived on time. They diagnosed the problem immediately and worked on a solution.

The person who answers the phone knows how to treat prospective clients with respect. She made scheduling an appointment painless.

Based on my interactions with the professionals this company employs, I will be doing business with them when the need arises.

Steve and his team were prompt, professional, and friendly. The job was finished on time and came in at the lower end of the estimate. The workers followed diligent covid protocols which gave me an additional level of comfort with their considerate and professional approach. They came highly recommended, and I understand why!

Called them yesterday 5/9/17 to set up an appointment for installation of a Central Air system the receptionist told me the "boss" can meet me Wednesday 5/10 between 10-11am, great. Called them this morning at 9 to make we were still set for the appointment between 10-11 and the receptionist assured me we were still good. Waited there until 11:20 and no one showed up. No curtesy of a phone call to say we'll be late, or can no longer make it so I just left.

If you can't trust them for something as simple as keeping an appointment which you re-confirmed an hour before how can you trust them to actually do work in your house? 11:53 now and still no phone call from them. I suppose I should assume they won't be showing up. Had to leave work and wait for them to be stood up. I would highly recommend staying away from this company.

Nothing like living in a pandemic and to add insult to injury the hot water heater at mothers blew this morning. Richmond Plumbing came within 30 minutes of the call and came to my mothers rescue!! Timely, professional, and amazingly quick! Thank you!!

Called them to fix my water heater so they came and turn my pilot on (which I’ve been turning on every time it goes out) didn’t fix anything but they wrote me a receipt that I need a new thermocouple and charged me $150) I ended up getting it from Home Depot for $12 and fixed it myself. They lucky I was at work that day ***Don’t call this guys. I don’t think they know what they doing. And they don’t know what free estimate is but it’s on their website***

We called Richmond plumbing since our hot water was not working properly. At first, workers couldn't find what the issue was. After spending a while examining the boiler, they finally "found the problem. They charged $500 to fix it and shortly after they left, we realized the issue had not been resolved. We called them back and they had to charge another $270 since they claimed this had nothing to do with the original work they did. Sure enough, after having waited long enough for the hot water to "set in" it still was not working. We called them back again, they sent Chris over for the third time, who acted extremely rude and abrupt and said nothing is wrong with your hot water, when we clearly showed him that the hot water runs out after a few minutes. He walked out of our home without even trying to look further since he claimed nothing is wrong. Needless to say, our issue is still not resolved. Richmond Plumbing sends incompetent workers who do not know how to find the source of the problem and are extremely dishonest. We had to call a different plumbing company, who's workers diagnosed the issue in no time and were able to have this fixed.