Nu-Way Air Conditioning & Heating

I have used Nuway for years and they have always been great.
Yesterday my basement flooded. When I finally drained the water, I discovered around 8:30 that I couldn’t get the heating furnace or the water heater to work. I called Nuway and they had a technician at my home in half an hour. At first, he couldn’t get the systems to reset. It would have been easy to say both pieces of equipment were irreparably damaged by the water and had to be replaced. I was in no position to know differently. But the technician worked diligently and called his supervisor for advice. 2 hours later, both systems were working properly. This is typical of the service Nuway provides. I recommend them most enthusiastically

I needed a central air conditioner replacement and let them know that I was planning on getting a few estimates. I was placed on hold for an installer, then the receptionist came back on the line and told me they aren’t taking new customers.

three stars is for the excellent technicians. However I find the price to be way too expensive. I needed to replace a thermostat. Quoted me $1400 based on a four hour rate. Talked to the manager and was reassured that the price was correct. Ended up using a different company. Took them 30 mins to finish the job and paid $200 for it.

I had a service contract with them. Our boiler was making loud banging sound for a while but on two yearly maintenance services they did not spot the issue. I was told it's due to the ductwork. Not true. It was the boiler. Eventually we had to replace the boiler with a different company. Took only a few minutes to test the system to spot the issue.

I called Nu-Way due to low performance of our first floor air conditioner. Appointment was courteously and promptly scheduled; more importantly, technician Tom arrived on time and quickly diagnosed and repaired the problem. Despite my telling him it was unnecessary, he refused to enter our house without using cloth shoe covers. Tom was extremely thorough and engaging; leaving me confident that our cooling was back to normal and that we had been charged a fair price even though we are not yet Nu-Way members. And, yes, it’s working just fine.

I am not satisfied with the service received. Our old boiler stopped working, Nu-Way responded quickly, we decided to entirely change the equipment; given size of the door to my basement Nu-Way measured it to make sure there was enough space for the new equipment. I was told that if needed Nu-way would bring a person that would remove the door. The following day the equipment came, it wouldn't pass through the door.
The next day, a person that removed the door and frame came, the equipment was installed correctly.
Two weeks later I receive a $810 bill for door and frame work. $810 for less than a 2-hr work, and work that was not done properly as the frame has visible marks. My recommendation is that if the equipment is big for your door, try elsewhere

Nu Way is by far the best run & most professional business I have ever dealt with. The technicians are highly trained, courteous & prompt. Their trucks are indicative of how the business is run. The office staff are courteous. My a/c stopped working & I called late in the evening. They were here first thing in the morning. Fixed in 1 hour. This is how it always is every time I have called.
Thank you Nu Way.

My experience with this company is terrible. The actual guys who come to the house are fine but the company is way expensive - quoted me the cost of a job (which they originally had promised they would do for free) for $825. It took me about 2 minutes to find 2 "Home advisor" approved guys to do the same thing for under $500. In my view much better honest AC / heating guys around..

Called on Friday 6/12/15 12:00pm regarding both ac units not working Christine answered the phone. Took my info and dispatched A/C Tech within the hour to my home in Mamaroneck,NY. Tech arrived by 1:30pm and had started working on my units. Tech repaired my downstairs unit broken wires and added Freon and advised my upstairs unit was no good. Gave me a very reasonable estimate to replace it by Monday 6/15/15 COB. Thank God for Nu Way HVAC as Innovative Air gave me an appointment date of 6/22/15 just to assess!!! Cant wait to call Innovative back now and tell them thanks for Nothing. You Go NuWay that's the way you run a business!!!

Nu-Way Air Conditioning is very a professional service company. They treat our clients like family and we always recommend them. The Nu-Way Team is always welcoming and goes above and beyond to exceed our expectations.

We called Nu-Way HVAC yesterday afternoon to repair our 20 year old Trane A/C system. They gave us an appointment right away and Peter G. came this afternoon - a true professional. He quickly diagnosed the problem and gave us options on how to proceed. He made the repair and also provided helpful information on our A/C system. I cannot say enough about his professionalism and demeanor - a true gentleman. I would highly recommend Nu-Way HVAC.