Apple Air Heating Cooling Electric and Plumbing

Apple Air came recommended to me thru a friend; &now I know why! Excellent from consultation to installation and use. Marietta; our consultant was knowledgeable &professional. She had her i-pad for quick reference and billing and papers for us to follow &keep. Jeff our crew chief also very knowledgeable & professional. He patiently demoed and explained what he was doing and how to use our new system. The crew literally left my house cleaner than when they entered it. I recommend APPLE AIR for Marietta's honesty, &knowledge. And Jeff's professionalism. 5stars!

I've been a customer with Apple Air for a few years now. I purchased an AC unit with them and had the install completed in 2021. This was by far the most professional and well executed installs that I've ever had done in my home. 2 yrs later and I'm still very impressed with their scheduled maintenance checkups. John M was very helpful with scheduling my timing with the technician. My husband works nights and I provided specific instructions to meet me outside and not ring the door bell, and John M made sure to get the note across to the technician.

My technician, Matthew arrived in a timely manner and was very respectful and helpful. He understood I was pressed for time and helped to move along the process very efficiently. Matthew's knowledge of the AC unit was impressive and he helped to provide a bunch of helpful hints on how to continue to maintain our unit in the most effective way and also helped to provide insight on ways we can continue to run our unit energy efficiently. I feel like I received a free course in AC units. It's nice to understand what you have in your home better.

I typically have a good experience with any of the technician's that arrive for our maintenance calls, but Matthew really sticks out with his friendly disposition and knowledgeable experience.

I continue to recommend anyone I know who's looking for any sort of hvac system installation to look for Apple Air first.

My experience with Apple Air was exceptional! The salesman “Ron” was sooo knowledgeable and outstanding! I had a few estimates and by far he was the best! I couldn’t be happier with the process from sales to the install! Their technicians were outstanding… knowledgeable and caring and very hard working. They left my home as though they were never there! I definitely will recommend Apple Air to anyone in need of a new air conditioning system! By far they are the best!!!

Another great service from Apple today! They come every year like clockwork to examine and maintain our central air system and ductless units throughout the house. We've never had a bad experience with their team in over 5 years. Today we had Stanley as our tech and he was fantastic! I expressed some concerns I was having with air quality and within minutes he was able to diagnose the problem and offered to fix it while he was here! No call back or come another day... got the parts he needed and got right to it! He was extremely knowledgeable about the products he was using, explained what we needed and why, and gave us great tips on preventing it from happening again. He was an absolute pleasure to work with from start to finish. He even cleaned everything up when he was done! Highly recommend Apple, their products and service!

I just wanted to leave a review for an employee at this company Mr. Mark Schillaci for being great at his job. He was knowledgeable and was not afraid or annoyed to answer any of our many questions. He was really honest with us about the work and the price for the job. We wanted to convert from a simple AC unit to a heating pump that would provide both AC/Heat, but we ended up not proceeding because the price was a little steep since we had just moved to our home. He expressed that, to get a proper and durable job done, it will require resources (that we didn't have yet), which was understandable. It is better to get the truth instead of people who tell you that they can get the job done for 1/5 of the cost and leave you dealing with a headache. I recommend this company to anyone who wants to move forwards with them if you really want a great job done. It is a great investment for you and your house, so go for it when you're ready.

I would rate the customer service experience for Apple Air as 2 stars. I purchased my heating/cooling system 5 years ago. The product works fine however the routine cleaning service or booking any appointment has been a nightmare!

When you call the line, most of the time, you reach a call service. The employees of the call service are kind but it is like pulling teeth to speak to an actual employee of Apple Air when you have an issue.

I became a member of the Apple Membership program 2 years ago. It's advertised that you will get priority when making appointments.... The "priority" of booking is usually 2-3 months out. So not sure what priority that is... I have had issues that my appointment that has been made 2-3 months out - has been asked to reschedule the day before, cancelled last minute and even had NO SHOW of employees to the appointment. There has been endless frustrations with working with Apple Air. How can you not show up to an appointment or have the decency to call your customer? The customer service reps use the same excuse depending on the time of year - "we need to make priority for those without cooling or heating." Well what is the point of a membership? Is it so hard to communicate or prioritize your members who have the membership, have been customers with you or even had to reschedule in the past?

There is a lot of growth that needs to be made in terms of customer service with this company if they want to continue.

There has been countless issues, headaches and troubles I've had with Apple Air that I do not wish on anyone else. I think you should think twice before calling them for a consult with the coupons you have from the flyers + circulars.

Adrian, the tech, was fantastic and informative. He told me exactly what was going and and explained my problems in detail. He sat at my house for over an hour trying to reach management so we could fix my unit. Unfortunately, management did not pick up the phone or return his calls. However, the following day I spoke with Robert Acosta first thing in the morning. He went over additional options and was able to work with me to get the job done. He also scheduled my appointment very quickly for 2 days later. Thank you for being professional and working through this with me.

I called Apple Air on a Friday of the busy July 4th weekend to connect a new grill and pizza oven to my gas line. John K came over right away and realized that there were two different size gas line diameters that required adapters and and splitter. There was one piece he needed but did not have. He drove to an Ace Hardware 20 minutes away to get the item and was able to connect my grill and pizza oven. He saved my weekend as I have guests coming over. I recommend John K and Apple Air very highly.

Nothing bad to say. All the workers arrived on time. All very polite and professional. They worked throughout the day and kept me informed of their progress. The work area was nice and clean when the installation was completed. No complaints at all. A positive experience.

The technician Dimetrius & Joe did outstanding job installing Mitsubishi mini splits very knowledgeable they were very pleasant they answer any question that I have they show me how to use the remote i’m very happy with the work they did .Sell Person Ronald he was very informative and helpful. he help me to choose the right unit A+++++++ you guys Rock