Neps Heating & Cooling Plumbing Repairs 24 Hour Emergency Service

Fantastic service. NEPS was fast, friendly, and took care of my repair. Highly recommend.

My garbage disposal was leaking and Neps came out 20 mins after I called them. The gentleman was super kind and gave me a lot of advice on my broken pellet stove and fixed my leaky sink in a second. Definitely recommend.

My basement was flooded at the start of the weekend. I called NEPS today and Rob came over same day to look at my leaking pipe in the basement. He found that the pipes were not pushed together properly. He fixed it in 2 minutes flat and gave me some advice about an upcoming issue and to keep and eye on it. He did not try to sell me on anything and was very helpful when explaining why my pipe was leaking. He didn’t charge me for for the visit. As a single female homeowner it is a breath of fresh air to find a company that takes such great care of their customers. This was the second time I’ve used them and I wouldn’t use anyone else. Thank you to Rob for caring about his customers and for such excellent customer service. Super highly recommended.

The technician was a master of his trade. Very kind and knowledgeable. He knew exactly what was wrong with my heater and fixed it for me within a few minutes. He even gave me tips on how to better maintain my Lenox heater. This was a great experience.

This was the third time we've hired NEPS for miscellaneous repairs and maintenance, and got Rob each time. He continues to be professional, knowledgeable, courteous, and kind. Thank you, Rob!

My heat stop working. I called and they snd over Rob. Rob was beyond excellent. He was very professional . He was honest told me the price up front no hiding fees. He explain what the problem was and how he will fix it. He was flexible , I had an appointment from 1o 3 and he came back at 3 15 . I would highly recommend this company. Rob deliver great customer service.
Thank you so much.

It was a Saturday night and I had family in from out of town staying for the weekend. We had a surprise drainage leak in our basement and Rob came to the rescue. He was there within the hour, diagnosed the problem and began fixing it. Within a few hours the drainage was fixed and he cleaned up afterwords too. We had a party planned for the next day with even more people visiting that went smoothly. I would highly recommend Rob for any drain repair / plumbing problem you may have. He's honest, knowledgeable, and fully explained the situation and answered all of my questions. It went from being an extremely stressful situation to a non existing one. Thanks again for all of your help!

Service was fast considering it was an emergency. Rob was fantastic in explaining and solving the problem. I would definitely recommend.

I have been experiencing an intermittent issue with my AC System. Technician was great. Walked systematically through the entire system to see if he could troubleshoot our intermittent issue. He educated me along the way ... what he was checking, why he was checking something, what he'd expect to see, and what he actually observed.

Although my intermitted issue could not be replicated during the visit, I now have some homework to perform when it does occur, things that I will check in order to gather evidence in order to drill to the root cause, so we can rectify the issue.

The technician was able to be flexible, and scheduled the visit when it was convenient for me. Today was a great visit. Technician was very professional and timely. He texted me when he expected to arrive, and when he actually arrived. Top notch service. No reason to look at other Companies. I've found my Heating and Air Conditioning partner!

Rob is great. I called on a Sunday afternoon during the COVID-19 pandemic about a plumbing emergency. Rob told me how to fix the problem myself. We had several follow up calls where he told me what to buy and how to install. He did not charge me. These folks are great.