Grainger Industrial Supply

All store staff are amazing. Always helpful. Great customer service

Ordered a pair of boots through Grainger off the shoe truck that came to my job site which your would think would be simple enough. They didn't have my size on the truck so I was getting them next day delivery. The shoes (Keen Vista) arrived and they were the wrong color. So I drove to the location in Cheektowaga to resolve the issue. The girl who waited on me proceeded to order a replacement pair in the correct color. Well the next day they arrive and now I was sent a completely different model (Keen Sparta) of shoe all together. So back a second time to the Grainger store. Wouldn't you know I am dealing with the same counter girl but this time she claims that Grainger doesn't even offering the shoe I originally ordered in a all black model. So I canceled my order completely and happily bought the correct pair of boots.from an online retailer at a significantly better price.

Great service. Guys at the desk are very helpful. Graingers website is easy and shows availability and delivery time frame which I like. Time is money. One downside to the pickup locations are their days and times they are open. Overall a great supply company.

Excellent customer service. Gentleman at the desk was very helpful and made sure I had what I needed. His ambition and care is what is lacking in today's world. Not sure of his name, on my bill it says employee number XKXP132

This company is great... I needed to get some technical information on a project we needed on a vacuum moter... the girls that answerd the phone.. vary helpful... But she switched me to Derick for some needed technical support.. and he WAS GREAT... And vary helpful will ALL my questions.. thanks Derick for all your help..
I would suggest you use this company . For SURE. (5 STAR service) ⭐⭐⭐⭐⭐

Had a "unique" fluorescent bulb in stock that the big box stores did not AND the price was cheaper than Amazon. Didn't get the associates name but BR1KXS, thanks for your help!

Super helpful. Quick with getting parts in. Always helpful and willing to help load your van up. Everyone here is friendly.

Quality customer service and knowledgeable staff. I had ordered two jackets to check sizes and fit. Was called promptly as both had to be shipped from other states. Even though neither fit I would return to Grainger for any future needs.

Excellent friendly service, I work hard hauling my loads at work and the gear I get at Grainger meets compliance and is fashionable...

Didn't have my needs available. Although service was great.