Roadrunner Air Conditioning Heating & Plumbing

Eddie and Jorge were on time and able to take care of our mini splits and dishwasher issue. Jorge even installed a shower head we surprised him with. I will be using them again for maintenance.

Good quality company! Jared and Gus were on time, very professional, and did a great job with our water filter system. Highly recommend them!

Tommy and Brad installed a new water filter system for me. They were both knowledgeable, courteous and did a great job. I highly recommend Roadrunner!

Recent service (April 10, 2023)

Annual A/C check up.

Best service ever (Elmer and Horatio)! I have an old furnace and A/C system. The service was thorough beyond my expectation. The units "hum happily"!

I also learned from them and that is always a treasure. Thank you!

JEJ

Past review -

Efficient (well-trained, skilled, and quick). Friendly. Excellent advice so that I can choose options or make future plans. Good price for support Importantly, I have a higher level of confidence that my home (heat, A/C, and even plumbing) is in good shape.

I work for a couple that have used this service for years though I am only familiar with the last two years as Property Manager. My experience is that the service is going down since I have come on site. I have been vocal about their service in writing and on the phone. My issue is they are not thorough with the 5 Coolers we have on property or with the service details performed... In fact I would appreciate any heads up with issues around the coolers since we have the opening and closing contract with them... but they are unable to offer this. I get no response, and it appears they could care less about this long standing account.

Roadrunner has been our go-to A/C Heating & Plumbing service in Santa Fe for several years. Always prompt and reliable. Their (and our) tech, Jorge, is outstanding!

On time… Gus and his helper were neat, and did a great job.

Jorge was on time, capable, and pleasant. We've used Roadrunner before and will use them again for any plumbing jobs
we have.

Jorge arrived an hour early, was professional, and wore a mask. He had a new garbage disposal installed in less than 30 minutes. I’m very pleased with my new garbage disposal. Thank you!

A couple weeks ago I called hoping to find some help for an issue in my mother's house. Terrence happened to answer and I ended up told off by him and he eventually I hung up on me. I tried asking him to transfer me to someone else but it was more of a control issues to him. I called back to speak to the owner and while trying to explain the situation to the girl who answered the phone Terrence grabbed the phone and told me of again and said if I called back he was going to call the police which he did without me calling back. I never got a call back from the owner but I hope he heard the calls (only 2calls) l being that there's a recording saying all calls are recorded. Personal issue shouldn't be taken care of in the workplace even if the person is" vice president"of the company. Just goes to show what kind of business is run there. I have filed a report on the company with the better business bureau and the attorney general so let's see if the " professional " behavior in that company is turned up a bit.