Rich Duran Plumbing & Heating

I have been dealing with this company for over 9 months trying to switch out my HVAC. The heat never worked on the new unit. It took almost 90 days to fix that and they expected me to pay for a service call because it was the thermostat and they don’t test the unit at the thermostat only at the unit itself so the customer cannot expect the unit to actually work at the thermostat after install. I have asked several times for documents to register warranty or if the warranty was registered. No response. I don’t even know model and serial number and never got an owner manual. I paid almost $9,000 and for 3 weeks after I paid they called me demanding payment even after I informed them the check had cleared their bank. I cannot recommend this company.

We tried to turn off our gas at the meter which we found out is a no, no. We had to call the gas company, they removed our meter because we had touched it. They required us to install a shut off on our side of where the meter hooks up. This requires a permit. We called a few plumbing companies who said it would take weeks to get a permit and get our meter back especially during Covid-19. We called richduran at 830am they/Mark responded by 1pm, fixed the issue, and applied for the permit. Within 24 hours we got inspected and our meter back. They called the gas company, met them at the house and followed the whole process. Excellent service and friendly folks. Very reasonably priced. I thought we would be out a ton of money for their top of the line service during a pandemic. That was not the case! Very satisfied.

Great service. Senior discount . Heat pump replaced 19 year old ac units. They cool much more quickly and the heat pump supplements radiant heat on a day where tens drop rapidly Everything done in a timely manner

They saved us! We had a very bad installation and no proper startup of a new system by another Santa Fe HVAC company and our unit nearly melted down. Rich Duran Plumbing came out, performed a professional and proper startup of our system, uncrossed several wires and saved our new unit and home. Very reasonable fee was charged and we were able to sleep at night knowing our unit is working properly.

Originally called this company 3 months ago because my boiler was leaking. Sent a guy out. His solution was to unplug the boiler. $130.00 trip charge. No call to schedule repairs or explanation of what needed to be done.
When they called to collect on the bill, I mentioned that they did nothing. "So sorry, lets schedule the repair"
Twice they have cancelled on me.
Today I left work to meet the plumber. Waited 20 minutes. No plumber. No phone call. No heat.
Will NEVER use these guys or recommend them again

Its a very hot summer. If your looking for mini-split AC units, call Duran Heating and Air. They have systems that are affordable with professional installation!

Duran installed a minisplit AC. Nothing but great. Highly recommend them
Dr. Davis

Very good service, and follow up.

These guys are super great

Worth every penny