Pro-Tech Air Conditioning & Heating

Matt Madrid and his crew at Pro-Tech were competent, efficient and friendly. They knew the product and helped me make an informed decision about which mini-split system was best for my home. The installation went seamlessly. I would recommend Pro-Tech highly.

Fernando is a real gem, he's patient, very knowledgeable and extremely helpful and we
wouldn't want anyone else to maintain our heating, air conditioning and humidifier needs.
It's a pleasure to be able to Express our feelings .This was NOT his first service call for us and we are scheduling him for annual and any other time we have a need.
You have an excellent loyal employee in Fernando

Lloyd and Sandra Kreitz

I've been working with Pro-Tech professionally for several years and they've always done a great job. They recently did some work in my home and as usual, the work was performed as discussed; the workers are professional and courteous; the job was came in on time and for cost estimated. I highly recommend Pro-tech for any HVAC work.

Early March 2019 - I had my residential heater give out (radiant heat) and it started to get uncomfortably cold to a degree that I had to go into my car a few times to warm up a bit. I fretted quite a bit about the prospects of having go get a new heater particularly the cost and also the time it would take to get one and more importantly get it installed. A friend of mine suggested that I call Pro-Tech here in Santa Fe, that he had used their services for a number of years and to his greatest satisfaction. So I followed his advise, reaching out to Pro-Tech through their online portal (for it was weekend) and followed up first thing Monday morning at 7:30 am. I was greeted by a friendly lady, who said that their crews were already fully booked that day but that I could get one crew to come to my home as an afterhour job once they had finished their appointments. The fee was to be $150 for afterhours. However I was very much surprised when I got a call around 3pm in the afternoon by Brandon Bustos, one of the field technicians. He said that he'd be over in about 15 minutes and thus was able to inspect my furnace as a regular job alleviating the need for afterhours. The problem was quickly localized, a fairly minor detail and the fee charged came out to be only $ 78.79 plus the usual $ 98.00 for the housecall. I now have my comfort restored and I am very happy. I liked so much the professionalism and good work by Brandon Bustos that I asked him to replace all thermostats which were about 15+ years old with up-to-date digital ones, which he did. When replacing these he found that the wiring from the control panel was a bit compromised and suggested that I should replace that too which I readily agreed. There was of course some more costs for the hardware and these additional services which I felt was well spent and gives the peace of mind. Pro-Tech guarantee their services and parts for 3 months, which is more than adequate. Brandon Bustos suggested that I should have them come out once a year for an inspection and routine maintenance, the fee of which is around $ 110.00 and I shall heed his advise. It is better to be safe than to be sorry. This was an overall very positive experience. Thank you Brandon, you are a good man !

There are 28 glowing reviews here even though one person did not understand the rating system and rated one star when it seems they meant five. Do you really trust that 100% of the reviews are perfect? We had central ac installed a few years ago by this company. They never came to do regular maintenance on our ac in spite of calls I made for service and paying a very high premium to install. I finally got them on the phone in an emergency. The soonest they could schedule me was 7 weeks away. I finally was able to get the administrative person to admit that they aren't able to keep enough HVAC technicians on staff to support even regular maintenance much less any emergency service. I would suggest that you find another service provider who can support both maintenance and emergency services.

My Heat Pumps, Carrier, were installed 2 years August and I am so glad I did. The wall furnace I had was so noisy and never seemed to be warm enough. I recently had Fernando make a service call and he showed me a feature about the unit's thermostat I was not aware of---he was very informative. A great company to do business with!!

I've worked with Matt Madrid and Pro-Tech for several years. They've installed 3 ductless air conditioners and a ductless whole house humidifier. I find them to be skilled, knowledgable and trustworthy. The customer service is among the best I've ever encountered. I will continue to work with them and recommend them highly.

This company is totally professional from beginning phone call to follow-up visits after installation. Steve Landin was my contact and made an accurate recommendation as to the product for my home. I was suffering from two months of extraordinary heat this summer, and my Carrier Ductless system provided relief with cooling comfort. After the initial installation we found a leak in the condensation pipe--a hairline split in the PVC. Pro-Tech provided immediate follow-up and, although it was a stubborn problem which required a total of three visits, it was corrected. Two months later I tested the heating mode on a chilly evening. It works beautifully.

Many contractors can "talk the talk", but few actually "walk the walk"! Pro=Tech has raised the bar and set their standards above any of their competitors in Northern New Mexico. Their staff is courteous, knowledgeable, professional and proud of their profession.
The entire staff operates with a team spirit that is reflected from the receptionist, the shop crew, the techs and the office personnel! They work together to get the job done and keep their clientele satisfied.
Why deal with the rest? Simply call the best! I know that's what we'll continue to do!
Dave Fitzgerald
Property Manager
Plaza Del Sol
Casa Solana

Pro-Tech is always on time, informative and professional. Brandon did a great job maintaining and improving my heaters performance. Pro-Tech is who I call for all my air conditioning & heating issues and maintenance!