Wagner

Despite our trying to get someone to come out to our home for 9 days, our experience with Anthony and Gabe were FANTASTIC. They were friendly, knowledgeable, efficient and were wonderful to work with.

Requested a tankless water heater maintenance flush. Appointment was rescheduled by dispatcher once with plenty of heads-up time, technician was an hour late on day of appointment and a valve was broken by the technician during the service. Parts were not in his truck so he had to leave for an hour or so to get a new valve. For those reasons we took off a star. However, Wagner did not charge for the valve breakage. All-in-all we were happy with the service.

Wagner did a couple of things on our house. The electrical work and the water heater they installed were, overall, fine. The water heater installation caused a roof leak, but these things happen. What I want to complain about are the new water lines to our swamp coolers. They upsold us on copper piping which we paid $500 for last summer. Now, after less than a year, these pipes are leaking in at least thirty places and will need to be repaired. These are supposed to be brand new water lines, and they are completely unusable already. I am disappointed to an extreme degree that $500 of work resulted in pipes that leak even worse than the old ones did, and after trying to get other mistakes fixed I refuse to call them again. The only way they could make it up is to fix the pipes, for real this time, for free, and I doubt very much that that will happen because this is a large, indifferent company that has no care for the quality of their repair work. Different people showed up every time. I wouldn't recommend this service to my friends after the shoddy workmanship and terrible customer service.

Tankless water heater flush was completed by James S. @ Wagner. Very friendly and courteous tech. Did a good job. Thanks. Would definitely use again.

Everyone at Wagner was exceptional! As soon as I called this morning thinking I was going to schedule something a week out they had someone available right away and made multiple calls to say they were on the way, 20 minutes out etc. James was professional and helped me get to the root my problem! Literally stupid roots. Unfortunately couldn't help me as it was in the center of the road problem but he made a great recommendation as well! Thanks Wagner!

So.Damned.Expensive. The grinder pump they replaced they marked up by 100%. They were there six hours and charged me $3200 in labor. The same
service 4y ago cost me $3500 and this time was $6500. RIDICULOUS! Plus they completely wasted 3 days by not telling me that I had to get tank pumped out prior to their being able to look at it. Please research your potential services in advance so that when you need to repair or replace something, you’re not held over a barrel. This company takes
advantage and gouges to the best of
their ability. I DO NOT recommend.

We have used Wagner for our heating system inspections every couple of years. They are always so professional and knowledgeable. This year we need a repair and they were very clear about what was and was not happening, what are options were. They had the part in stock and we all fixed up in an hour or so. I appreciate the high quality service and great service techs that come each time we schedule a call.

Nathan and company worked hard to fix our boiler and heat problem. They had to break up the concrete in the living room to repair the heat. Repaired the problem efficiently.

Very impressed by this company. Barney and Reese did a fantastic job installing my new water heater. They were on time, efficient and knowledgeable and made sure to clean up when the job was done. I called to make an appointment Thursday morning and the installation was complete by Friday evening!

Reese was very productive, prompt and professional. He took the time to explain his work to myself as well as the 90 year old homeowner. He represents your company extremely well.