Wagner

Our water bill showed a HUGE jump in usage from one month to the next, so we contacted Wagner for help locating and repairing the leak. Jack came to the house that day and they were able to locate the leak within a couple of hours. It was under our driveway. They came back two days later and made the repair as professionally and effectively as possible. While they were at the house, they also found degraded angle valves under one of our sinks and replaced those very quickly, which probably headed off another service call and potential damage to the cabinetry.

Victor was fabulous! He did a great job and was punctual and very personable. In addition to inspecting my HVAC system, he flushed my water heater. I hope he is the one who comes to me again in the fall.

No heat in the house! Contacted my current vendor. They could not send anybody for one week! Contacted Wagner and they had a technician out that day before noon. John Calderon diagnose and repaired the problem. He explained the parts and labor costs in great detail. He completed repairs and tested the system fully. Thank you Wagner!
***Update***
Still had some problems finding parts to completely solve my furnace issues and John Calderon searched and located the parts. He installed them today and everything is working great. Thanks again and look forward being a member of your loyalty program.

Barney did an exceptional job repairing my hot water heater. He explained what needed to be done and the cost. He was very professional, great service and courteous. I will be calling Wagner for my next plumbing job. Thanks!

Wagner Mechanical installed a new mini-split heating/cooling system in a sunroom addition to our house. Overall, our experience with this company was excellent. There were a couple minor mishaps, but the company immediately rectified them. The installers showed up as scheduled and seemed experienced and knowledgeable. The customer service department also seemed very well run. We are very satisfied with everything.

Swamp cooler setup, also had to replace the pump. The up charge on the pump is outrageously over priced. So the setup was $159 and adding the pump brought the final cost to $294. That is after I asked for some sort of a discount. It would have been closer to $400. The pump is $50 at Lowe's. Shawn was very professional and even provided photos of the unit. He also answered all my questions. Thank you Shawn! I am giving 3 stars due to price gouging of the parts, not due to service.

Great guys. Very polite. I have an older home that is wired in mysterious ways. Had some outlets that stopped working, they spent hours tracing the line, and eventually found it. They spent quite a bit of time in my hot itchy crawl space and pulled out just about every plug in my house but they found the problem and button it up nicely.

We always use Wagner. They are always professional, respectful, clean and they get the job done in a timely manner. The guys that came out today were great! I highly recommend Wagner.

When my tankless hot water heater quit working I contacted Wagner to come diagnose the issue. A technician came out within a few hours and looked at the hot water heater and had to make some phone calls due to never dealing with my brand of water heater. He came back saying the water heater would likely need to be replaced and that customer service was a nightmare to deal with and that I would be charged hourly just for making the phone calls. He never diagnosed the issues and instead tried to sell me on the two types of water heaters they could install. When he came back with a quote of $6,600 I about fell on the floor! I asked what model I would receive for that price he said it could be for whichever one I want. Clearly that didn’t seem right to me so I kindly told him I would like for a quote somewhere else. I was able to find another plumber to come out and replace the tankless for $3,000! Glad I did not fall into their scam!

I will never use anyone but Wagner. Everyone is helpful and professional, from the office staff to the technicians. They show up when they say they're going to, they explain everything in a way that I can understand, and they made sure I was all set before they left my house. It's so great to have a quality local business to rely on.