Wagner

Super quick turnaround to address our clogged sink, I think the plumber was out within two hours of calling and had the drain fixed in about 30 minutes. Way faster than the competitors who I called and had me scheduled for almost two weeks out! I would absolutely call Wagner again, they were quick and professional.

I called Wagner late Thursday afternoon and was happy to get an appointment for the following Monday morning. The company’s scheduling process is very efficient, with confirmation/reminder emails and texts provided prior to the appointment. Technician Carl Wallace, a personable gentleman, arrived right on time and quickly diagnosed my problem as a water hammer. He replaced the toilet fill valve and problem solved! Carl patiently and thoroughly answered some additional questions I had regarding a possible shower/tub conversation and was then on his way. I’m a completely satisfied customer and will definitely call Wagner again next time.

Wagner sent out John the same day I called for service on my HVAC system which was performing poorly. John was on time and very professional. He did a wonderful job cleaning our system inside and outside the house. We are very pleased with his work.

We recently availed ourselves of the services provided by Victor Valles, an exceptional HVAC Technician employed with Wagner. Victor displayed utmost professionalism and showed great rapport with our large gigs. His proficiency and insightful approach were truly remarkable. We wholeheartedly recommend his services and will specifically request him for future requirements.

Jose Sanchez was an excellent representative for your company. I had lots of questions and he was very patient and answered them completely. He showed me pictures and explained what needed to be done. Highly recommend him for his great work ethics. He was very trustworthy which meant a lot to me!!!

Wagner did an outstanding job and provided excellent customer service. Our toilet was leaking at the bottom and they came the same day and sent texts letting us know when they would arrive. The plumber quickly fixed the problem and the price was reasonable. He even gave us a tip that using bleach tabs in the toilet can melt the rubber around the bottom of the toilet. I highly recommend Wagner for your plumbing needs!

Excellent service from the point of making the appointment all the way through the execution of the service. The company was able to get someone out to assess the issue the same day I called. Once the issue was identified the part was ordered and put in the following day once the part arrived. Josh provided the service. He was efficient, professional and very informative. He educated me on how to maintain my system to help extend the life. If you need some plumbing work completed turn to Wagner for excellent service.

Overall, everything was great! The team showed up promptly. They said the AC/furnace installation would be completed by 5pm, and they were completed by 3pm! The only thing is that I was told in my initial appointment that I would get a wireless thermostat that I would be able to use with an app on my phone. They installed a basic thermostat and said they would be back out to replace it. It’s been over a week, and I haven’t heard anything. I reached out a couple of times via text message. I was told that they were forwarding my problem to the install manager. I haven’t heard anything. I called the office today and was told someone would call me back to set up an appointment. I haven’t heard anything. I would think that spending over $15K that this team would be on it.

The gentleman who came out to give a quote was GREAT!! Especially after having a negative experience with the call center, a rep named Sean/Shawn. But Chris was professional and had good vibes. Making an investment like this isn't always easy, but dealing with Chris has made the process much easier.

Daniel was awesome. Very knowledgeable and let me know what steps we were at. Did a thorough walk through at the end with the second tech. I did not care for how the electricians talked to him. I feel like the techs doing install did all the leg work so did not appreciate the way they were talked to. Hard work needs to be appreciated and recognized.