Rocketman Plumbing

EDIT (7/7/2021): Rocketman Plumbing reached out to me to make amends. I am going to take them up on their generous offer and will update as appropriate. Changing the review to 3 stars for the time being.

Rocketman scheduled a visit to provide an estimate for some plumbing work in my home. The technician was friendly and the estimate was reasonable. Unfortunately Rocketman Plumbing dropped the ball from there. Bottom line: they scheduled an appointment, which required me to be away from work for 4 hours, but couldn't get a tech to show up in the 4 hour service window they gave me. To make matters worse, I wasn't even told that the technician was running behind until I called to see what was going on with only 20 minutes left in the service window. I couldn't afford to take more time away from work, so I agreed to having the the job done later in the evening, but was told nearly 45-minutes later that it wasn't going to happen after all. Frankly, I expected more from this company. I will be going with someone else and would encourage you to consider doing the same.

No issues with appointment scheduling and plumbing service. Major issues with dispatch and getting a receipt via email after service.

Dispatch gave the wrong number to the plumber so plumber could not get a hold of me. After plumber charged me for his service and told me I would receive a receipt through email, I never got one. I had to call THREE times just to get a receipt. The receptionist also did not seem to friendly every time I called just to get an emailed receipt.

It's a bummer b/c I thought the plumber did an excellent job but dealing with their dispatch/customer service has been frustrating.

I had another plumber come out they were not ready and they made excuses why my drains were clogged. I called Rocketman they came out 2 days later they fixed the problem in 20 minutes.

We will be using their services when we move our clean outs to the front of our property . Thanks again

So I needed them to unclog a Main drain for a 83 yr old friend of mine in the South Valley. They rearranged their schedule to come out same day. They worked soooo hard to unclog the drain. Got it open, and were super reasonable with the price.
I then recommend them for another Friend of mine on the Westside for a water heater replacement. They were out to her fast and got the job done correctly. Thanks Again Rocketman..... 🤗😜😎

Then I needed them to unclog My Main Line on a Sunday.....🥴😵 Of course the drain couldn't clog on a weekday. They were out fast, and got us open and happy again. All there Employees were super professional and just nice people. Thanks Guy's. 😁

We've used Rocketman Plumbing for years. They give good service and are quick to respond when we have a crisis.

Knowledgeable, efficient, courteous Rocketman Plumbing repairman fixed the backed up sewer line at my house in no time. The fee was fair and reasonable--and I received a 15% discount as a first-time customer.

I'm a retired engineer and not easy to please, and I'll be succinct.
1. They responded quickly, and kept me informed with both emails and phone calls as to scheduling and appointments.
2. Provided an professional estimate of the required work.
3. Excellent work performed by qualified plumber.
4. The plumber used a drop cloth in consideration of my clean home.
5. The work performed was best quality, quick and clean solder joints.
6. The work included bringing everything up to CODE, including gas venting and routing a new pipe and connection to pressure release drain.

Both the owner and the plumber were open to negotiating certain aspects of the work like the routing of the copper drain pipe, and to my satisfaction. I could not be more pleased.
HIGHLY Recommend Rocketman!

Rocketman came to my rescue after I made an urgent call for help one morning when the water in the bathtub wouldn’t turn off. The woman that answered the phone called me back and promptly sent over a repair man to turn the main valve off on the street. They couldn’t work on the problem until a couple of hours later but saved us from hours of running water. Not only did they fix that problem by installing a new shower head and faucet but found another problem with the water heater that would have been a HUGE problem if not detected. The day was saved by the PROMPT service. I will definitely call them when I need a plumber.
Margie

Rocketman replaced the 40+-year old Coleman gas furnace. The work was done efficiently with good clean-up. Came out again when an intermittent fault occurred. New Revolv furnace working well. It is intrinsically very loud and unlikely to survive as long as the Coleman did.

Rocketman responded to a request to repair/fix leaky toilets in my home which I was prepping to close the sale on. Rocketman responded quickly and were very polite and professional. They fixed a couple of leaky toilets that another plumber was supposed to have done. Thank you, Rocketman.