Rocketman Plumbing

We had 2 toilets replaced and a water conditioner installed. It took a few visits to accomplish this but it was worth the wait. The plumbers who came were very nice and attentive to our needs. We appreciated the quality and care they put into their work. We also greatly appreciated that we could get an estimate in advance of the time and cost involved. We feel Rocketman is a company that values their customers.

I called Rocketman yesterday morning for an estimate for water heater replacement. I have been without hot water for 2 WEEKS trying to get my home warranty company and their assigned local contractor to do the work. Delay after delay. Ken with Rocketman came to give me an estimate within an hour after calling their office. He was kind, respectful, clear with information and patient with me as I was so frustrated with the past two weeks. GOOD NEWS- Rocketman is installing my new water heater this morning!!!! Thank you Ken and Rocketman - wish I’d given up on my warranty company sooner!!!!

On time, professional, and so very helpful! Friendly service when making an appointment and when they showed up to replace my faucet. I would highly recommend Rocketman plumbing!

We had to have Rocketman come in when our heating furnace gave out in the middle of winter. They were able to come in and fix it within one day. The tech that came out got it all figured out and fixed within 25 minutes, and was extremely professional, knowledgeable, and explained every single step he did to educate us.

(09June2022) First-time customer of Rocketman Plumbing Services and they performed superbly!

Contacted Rocketman Plumbing 6/7/22 in need of an appointment to have my kitchen faucet replaced. Ms. "Di" was able to schedule an appointment for me only two days later!

On the day of the appointment, Service Technician "Carlos" called me by phone to let me know he was able to arrive earlier than expected. "Heck yeah!! Let's get it done"!

Mr. "Carlos" was skilled, professional, courteous and efficient! He wasted no time installing the kitchen faucet, explained Operating Procedures for my new Koehler hands-free kitchen faucet, left the work area clean and, even, completed the work in just under an hour! OUTSTANDING!

I really appreciated getting an up-front estimate of the cost of the project from Ms. "Di" before I agreed to have the work done. I'd called around Albuquerque (before contacting Rocketman Plumbing) and SOME plumbing services would not give a quote until the plumber was able to see how extensive the job would be. Even then, if I decided the on-site estimate was too much to pay and didn't want the work done, there would STILL be a fee required for the technician to just 'show up'. Bummer!...

So glad that I stumbled on to Rocketman Plumbing Services online! I couldn't ask for a better end result and will continue to patronize Rocketman Plumbing for future needs!

The..ONLY...glitch I experienced was that my Receipt of Payment was emailed to the WRONG email address. Because only one single alphanumeric character was mistakenly omitted from my email address by Rocketman Staff, that Electronic Receipt (most likely) went to another (unknown) email recipient that may exist. Now, because my name, address and other information concerning my credit card was sent to the WRONG person, I'll need to cancel my credit card and have another issued. Hopefully, this won't become 'messy'...

Thanks, again, Mr. "Carlos"! YOU made the difference, Sir!

The owner of Rocketman Plumbing and his executive staff run an honest and ethical business. That high standard is reflected in their crew and the work they do. We have used Rocketman Plumbing for many years and have always been 100% satisfied. My husband and I highly recommend them!

I had some of their techs out to fix an issue I had with my water heater. The wires from the controller to the burner grounded out against the metal cover on my water heater, because I was a dummy and bumped against it, causing it to ground out.

Oh well, so I gave them a call. They came out, diagnosed that it was the burner, were very friendly and prudent about trying to get the part asap.

They replaced the burner ($700) and it’s still not working. When it grounded out it also fried the electronic controller (which I could see as obvious).

This tech that replaced was a different one than the first one, and was talking to my wife. He didn’t elaborate further than “the burner is fixed, but now the controller is bad.” He then tried to justify replacing the whole water heater, which would have cost around $1700, or just to replace the controller, which was quoted at $600.

Now I totally understand that when troubleshooting sometimes you have to throw parts at something until it works, and I don’t know for sure if those prices are competitive. I don’t really understand the logic of replacing the whole water heater.

I ended up going a different route to fix it for other reasons. Overall, my experience with these guys is a mixed bag. I thought I’d share, just so people can know what my experience was.

I called Rocketman to install or check out the faucet in my main bathroom. Scott from Rocketman was very professional, viewed the problem with my leaking faucet, determined that I needed a new faucet and purchased and installed the new faucet (the same quality and type of my old faucet) on the same day. I will call Rocketman/Scott for all my future plumbing issues. Thanks!

I have been using them for years for my 2 properties in Albuquerque and referring them to our HOA, but lately they went down hill. They keep messing up the schedule, there is no communication among themselves, they don't return calls, and I feel that they are gouging. Their hourly prices are huge for New Mexico. I will be looking for a competitor and will not refer them to our HOA. Customer service is very important to me, and they are not providing a good one.

Love Rocketman!!! We have worked with Rocketman for years and always had a great experience. The staff always shows up to projects on time and works quickly and efficiently. I would recommend them to anyone. Thank you for years of working together!