Rick's Heating & Plumbing Co.

All were respectful and complied with Covid protocol. Response was quick and installation went smooth. Although the cost was more than I expected, they will provide no cost future maintenance. I will contact Rick’s Plumbing for future boiler replacement.

This was the second time I have used this company’s service and both time’s I have been very satisfied with the quality of the work done, as well as the friendliness and competency of the technician. The end result makes me feel very content and safe. I don’t have to worry about my system for another season. I highly recommend this company for both urgent and preventive services.

There are additional reasons I am giving Rick's one star however I am limited with how much I can write so I will detail the main reason I am giving them one star. From some other repairs repairs it was discovered that a pressure reducing valve (PRV) was needed to be installed to prevent the T&P valve on the hot water heater from being tripped (they had to replace the T&P valve at $30 a pop three times before they figured that out, we weren’t paying for that part of it or we would’ve had more of an issue with it sooner).
After they finished installing the PRV there was SEVERE water hammer coming from the valve. After he left I went into the utility closet to inspect the work and found that the valve was leaking. The individual who installed returned and told me it must be a bad valve and that they needed to buy and install another one. So they did that and installed a new valve and still there was SEVERE water hammer coming from the valve. At this point Rick (who I assume is the owner) came out with the individual who installed it and they came to the conclusion that it was another bad valve (very unlikely, and at this point I was highly skeptical but since they were not charging us I allowed them to proceed). So they went out and purchased another (different) PRV and returned to install it a third time. This time Donovan came out with the original two guys and they installed it. After this there was still SEVERE water hammer. They spent at least two hours at our house trying to figure out why this was happening, and at the end Donovan’s conclusion was that there was air in our lines from the city or other plumbing issues that they would need to investigate and fix, and that we should wait a week or two and see if it would just go away…
We then went out of town for a week and upon returning we hired another plumber to take a look to get a second opinion. Our realtor shared with Donovan that we were getting a second opinion because we had ongoing concerns with the work they had done and the severe water hammer, and that based on research I did we thought that the PRV may have been installed backwards. His response was that we had trust issues for hiring someone else and that there was nothing more he could do for us. Within 5 minutes of being at our house the second plumber determined that the PRV had been installed BACKWARDS. To be sure we hired a third plumber to take a look. He also determined that the valve was installed backwards, with the arrow clearly pointing the wrong way... Within 15 minutes he had turned the valve the other way and tightened a leaking joint he found where the expansion tank had been installed by Rick’s. Upon turning the water back on the water hammer went away completely.
Since fixing the issue our realtor has reached out to Donovan to inform him that the valve had been installed backwards. Rick’s plumbing should have refunded us the money to hire another plumber to fix their poor work. Rick’s plumbing has not responded to any calls, and Donovan will not answer the phone. We also now have some pipes that are knocking in the wall when the water is turned on and off that I will have to fix, and it is my belief that the water hammer loosened them.
My advice is to steer clear of this company entirely. They lack basic knowledge related to their work (i.e installing a valve backwards) and do not take ownership when they are clearly at fault. They do not even clean up after themselves after they complete work which is a bad sign in and of itself. We will never have Rick's perform work for us again. If you are looking for a good plumber I recommend Plumbing Express. They fixed the PRV issue and have done some other work with us since. They are fast, friendly, professional, quality, and fair.

This company installed a water softener for me. Additionally, they fixed a leak that they found while they were installing it. This is the most professional and courteous plumbing service I have ever worked with. As such, they will be my go to plumber for as long as I am in the city. I will also be using them for routine air conditioner and heating checks. I highly recommend them.

Rick's was sent out to us by a Home Warranty Co. Which our Landlord uses.In the beginning it was difficult due to the people we were communicating with and what was actually being relayed to Rick's. That was very frustrating. Once Emerson starting looking into it, it starting coming together. It was a long process but once everyone was on the same page, I realized how far the truth or nessicity was being streched between the landlord, Home Warranty Co and what was being paid for. Once Rick's got the monies needed, their service was impeccable. I highly recommend Rick's and a stiff drink for the rest.

Contacted Rick's on Tuesday evening, said plumber would be there on Thursday morning. Plumber called at 745am letting us know he would he there are 8am. 8am the door bell rang. Extremely helpful and professional. Fixed issue with our HVAC unit and leak under sink. While fixing leak, noticed 2nd leak and stayed to help repair as well. Cleaned up when done. Extremely satisfied with both work orders.

I found Rick's by way of my sister's neighborhood association group. I needed someone to replace some old toilets in my rental property in Albuquerque. Not only were the prices more reasonable, they were easy to work with! After the toilets, I had Rick's winterize my swamp coolers and they're in the process of doing (long ignored) maintenance on my boiler. HIGHLY RECOMMENDED!

Just awful. They were supposed to come by yesterday at 8 AM. I saw their van pull in my drive way at 8:05. I put on my mask and waited for the tech to come to the door. I was checking email & my computer is next to a window that I can see the walk to the front door. Guy didn't come to the door but I assumed he was getting tools together. After about 5 minutes I was just about to go out & see what was taking so long and just as I got out of my chair I saw him back out and drive off. Never came to the door, never rang bell, nothing. I called their office (they NEVER answer and rarely call back) and left a message asking what's going on. No call back, nothing. About 2 hrs later guy calls my cell, I'm here, no one's home. What, I'm supposed to sit here all day waiting for them? We had an appointment. Anyway about 3 PM I called again and left a message asking someone to call & tell me why their tech blew me off. 24 hrs later still nothing. Never heard from them. Luckily it wasn't an emergency repair but even so not a good way to treat customers. That's how you turn them into former customers. I recommend calling someone else.

I put up an ad on thumbtack needing a hot water heater replaced with some upgrades to piping. Rick's exceeded my expectations! Carlisle and another man came quickly out and assessed exactly what i needed and gave very great advice. I ended up hiring them for the job. Everything was up to code and inspected!! I am very pleased with my decision!! Water heater works great and haven't had any problems!!

Our hot water heater burst day after New Year. Contacted Rick's plumbing and heating and were out first thing the next morning with new water heater and installed. Rick's Plumbing and Heating you guys are amazing. I am a customer for life.