Johnstone Supply Albuquerque

Lousy parts warehouse. Out $150 of my own pocket and couldn't return a part. Also they sell broken parts to everyone all the time. Better off going to Gorman Industries or United Refrigeration.

The quality of the products and customer service for Hvac technicians and Companies it's always top of the line/ great team Always Trying to help With knowledge and experience/ albuquerque nm

It has become the norm for businesses and their employees to be very detached, short, unhelpful, rude, and even angry and hotile to their own customers. If fact many businesses are undermining their own customer base and seem oblivious to it. It appears Management is either so overwhelmed, detached or uncaring about the ongoing loss of their customers.
I had heard that Johnstone has an honerable reputation, with honesty, quality employees, and righteous policies. But it wasn't until I had an issue about a part that I experienced a great company thru great management, and that came from a man named Ronen.
Ronen is a true manager with both wisdom and skill, knowledge and understanding. He reminded me of a lesson I learned one time from management that you must keep one eye on your customers and one eye on your business. Unfortunately nowadays we have too many one-eyed managers. Either selling out their business or selling out their customers. But Ronen has an eye for both sides , which takes wisdom and maturity which too many leaders do not have. I was returning a part for a couple hundred bucks, and there was a problem. By the end of the process I didn't even care if I got my money back or not. I was just happy about the experience of meeting someone like him and meeting a company that had hired someone like him. So I can only say good things, in fact I can only say great things of my personal experience with Johnstone Supply Company.

Wouldn’t sell me replacement leads to my voltmeter because I didn’t have an electrical license. Waited in line for nothing. Guess my money will go to Home Depot.

I have given Johnstone supply a five-star rating for over 25 years

Helpful professional I always find what I need their Johnstone the great place to do business

They will not even answer a question about parts availability unless you are a contractor.

Johnstone Supply is a Parts Warehouse for heaters boilers coolers wholesale license only

Great people are very nice and super helpful

Always professional and service oriented!