Brothers Electro Mechanical Inc

I wanted to leave a WELL deserved five star review! Firstly, I have never used a HVAC company before at my residence, I've only had family members come help me turn on my ac for the summertime. BOY WAS I MISSING OUT! My house has NEVER been colder! Before using Brother's services ,I had to supplement with a window unit in my upstairs bedroom just to survive the summertime, I don't even need it now! Brothers has a lifelong customer in me moving forward..Mike the technician did an outstanding job! I would recommend this company to anyone!! I'm going to use them for all my heating and cooling needs moving foward no doubt about it

Their service was extraordinary and more importantly they clearly showed that they cared about the welfare of their customers – an attribute that is difficult to find in these times.
Recently our furnace stopped working and we were left in the lurch by another repair company. We called Brothers and they worked us into the schedule and diagnosed the real problem in just over an hour. Steve Brothers made a special trip to install the needed part so we would not have to go another weekend without heat. G Wilson, MD

Mike was the tech that came out to repair my evaporated cooler. He was on time, courteous, listened to my concerns, and worked quickly. He thoroughly checked the unit and made sure it was cooling properly before he left. Mike was mindful of keeping his time frame within my budget. I’ve never experienced such a thorough and detailed technician. The office staff was also very courteous and helpful. The ladies answered the phone promptly and answered all of my questions. I will definitely call again as any need comes up.

Excellent job replacing induction blower motor. Vacuumed furnace and adjusted gas pressure to altitude recommended. Price was very low for the work their technicians did.They have our business forever.

We called for an estimate for new heating and air conditioning to replace our swamp cooler. We were given a two hour window, no one arrived. LONG AFTER the two hour window we were called and informed that our technician was "running late" and did we want to reschedule. NO, when you cannot even be bothered to keep us informed DURING THE TWO HOUR WINDOW that there will be a delay, WHY would we want to reschedule? Umm excuse me, I'm trying to spend around $20,000 on a new system and you can't even be bothered to show up? That instills ZERO CONFIDENCE in me that I will actually get what I pay for. Contrary to popular belief this is NOT the land of manana; if I wanted two spend TWO HOURS WAITING AND DOING NOTHING just to make sure I was at the door for the technician, BELIEVE ME I would have several million better choices of how to spend those two hours. BEYOND UNACCEPTABLE to handle your business this way. The ONLY reason you are getting one star is I had to give one star to be able to post this review.

Brothers electro mechanical replaced the entire heating and cooling systems in our house 3 years ago. They worked with us to figure out the best solution for us both in terms of performance and cost. We're very happy with our solution and our house is very comfortable year round.

I had a choice of Lennox suppliers/ installers in the Albuquerque area . I picked Brothers because they provided the best solution for my complete ac/furnace replacement . Vince Brothers , the owner , came out to perform the evaluation and quote … Vince was thorough and shared with me his reasoning and selections (3) to choose from . The install team of Jason and Dave performed quality work , and the lead , Jason , kept me informed 2-3 times per day over the 3 day effort , of the progress to date and the next steps . I found this very reassuring . Jason is a pro .
I highly recommend Brothers for your AC needs

We would highly recommend Brothers Electro to anyone! They installed a new furnace for us and we had nothing but a wonderful experience. They came out to assess the situation and got us on the schedule for an install quickly. They were friendly, professional, and helpful, walking us through the new system. They gave us a fair and reasonable estimate when other companies in town were higher. Use these guys!!

Tried this company for a furnace repair for the first time. Chad came over and found the issue and fixed pretty quickly but also found a bunch of things that were not found by the service tech of a different company just a year before. He fixed all the issues and checked my upstairs furnace to make sure those issues were not happening there. I am now a lifetime customer of Brothers Electro Mechanical.

Things started off good: came out in a timely manner, received quote quickly, they were able to get unit installed in 2.5 weeks at the peak of our heat wave. However, the unit they installed had been damaged. No mention of this was made to me when I talked to them over the phone on the day of install. My mom happened to go outside to watch and noticed large dents on the side of the unit. They assured her it was all superficial and not to worry, still no one notified me. When I got home, I could see the dents from the ground (roof top unit). Decided to wait, figured there would be a credit on my bill for damaged product. Received $200 credit for damage and thermostat (they didn’t install a new one since current one fine). I thought that was insufficient compensation on an $8000 project. However, was busy getting ready to go out of town and figured I would call when I returned home. But then they charged my credit card 2 weeks after receiving bill for the remaining balance without my permission or discussion with me. I was on vacation with no cell service and now credit card being rejected. Pretty furious they did that (and I think illegal). Had to drive to find cell service and called to have them cancel the charge on my card, since 1) hadn’t planned on using credit card for remaining balance, and 2) disagreed with remaining balance. Interrupted what should have been a stress free family vacation.
When I returned to town, no phone call from them. Called after 1.5 weeks of not hearing from them. Was informed they had ordered a new panel for the damaged unit and should be here any day. I was a bit confused since no one had talked to me about this, and I was still concerned about a damaged unit being installed. Continued to play phone tag with one of the owners. When we finally touched base, was made clear no additional financial compensation would be provided and I shouldn’t worry about a damaged unit as they were sure it was only superficial. I don’t know about you, but when I pay almost $8000 for something, I expect it not to be damaged. They came out and installed a new panel, again, without discussing with me. Was also told they would send me a check for $75 for the thermostat. Was quite surprised to then get a bill with the $200 credit removed, to be replaced with the $75 amount. When I called to say I thought a mistake was made, was told no, credit removed since they installed the new panel (which again, never asked me if I wanted nor told me they would remove the credit). Was told I was just determined to be dissatisfied and the balance would remain. Due to the lack of communication, charging my credit card without permission, installing a product they said they damaged and refusing to provide any compensation, and then being told I just wanted to be dissatisfied are the reasons I cannot recommend Brother’s Electrical to anyone.