Gold Medal Service - Air Conditioning, Heating, Plumbing, & Electrical

Gold medal responded on a weekend . Came out as soon as possible and the tech , Ed , was knowledgeable and efficient . Entire job was done in less then an hour , very happy with entire process

Technician Mike Elbaz was the best heating tech I've ever encountered in my decades of home ownership. Gold Medal is a real company - prompt, dependable, 24/7 service. Will use again for sure.

We all appreciate technician Robert Cornwell's level of kindness when He arrived for our heating furnace problem call.
He was very knowledgeable and explained every detail before do anything..that's actually something.
Also, thanks to Gold Medal being very accommodating to help us as well.

Nick and Matthew showed up on time to install a furnace and left the room clean. He was helpful in installing a new thermostat as well. They were pleasant to deal with and I would recommend his services.

Originally we were going to repair our old boiler but our tech showed us that there was a leak, and advised based on that and the age of our system to replace it. The replacement of our boiler went very well! Great team. Kept us informed along the way. Arrived at 8am and didn’t leave until the job was done at 11:00 pm. Neat and thorough. We are most grateful!

I have the Best experience with William Burns of Gold Medal. He has performed very excellent work. He is very knowledgeable Engineer. In short we like Gold medal service and so we immediately paid 3 Years money for my service contract. I am sure I will receive the same service in future for another three years which William has performed this time. I like to give William as the Best A+ Expert Engineer and I like to recommended Williamm and Gold Medal Team in future to my Family and Friends.

Gold Medal Service installed a new AC unit at my home. Tim provided an estimate and discussed the entire installation process. He spent time assessing my home and explaining what equipment he recommended. I appreciated his thoroughness. Joseph lead the install. He was polite and careful in his work. He and his team worked quickly and installed the new AC unit in about 6 hours.

Gold medal did an assessment of our AC system and discovered some serious problems. They took pictures and explained the issues to us so clearly. Then we explored options and chose to go with them for a full install of a new Lennox system. The process was smooth, transparent and very professionally carried out in less than a day. The technitions were excellent! and the communication during every step of the process was perfect. We'll call them back for our furnace and recommend them highly to everyone!

We had Gold Metal Service come out through Costco to replace our 20+ year old HVAC system. Dong, Ryan, and Darelle were amazing installers. They all had wonderful dispositions and took the time to explain the new unit and the installation process. They took all the necessary steps to ensure no damage would be done to our hardwood floors and cleaned up all of the debris from the install. Even our neighbors commented on how polite they all were and how there was zero debris was left in the driveway, front yard, and backyard. They should be commended on their work ethic and dispositions.

With this amazing install experience, I must mention that we were extremely hesitant to continue the job when we did not receive a call/email confirmation for the carpenter, install date/time for the unit, as well as an updated invoice (since we didn't get the attic steps completed). Even after emailing the salesman Mike (have yet to receive a response) and speaking to someone at the office (they were extremely polite and said someone would call but no one ever did), there was no follow up. When mentioning the updated invoice concern and carpenter scheduling, Dong apologized and assured me that everything would be taken care of. He supplied me with an updated invoice as well as made an appointment for the carpenter that would work with our scheduling needs.

Looks like I cannot leave two reviews so I will add to this one. They recently charged me $1,200.00 to change 4 lightbulbs and they are unwilling to refund me an appropriate amount. They will not provide a phone number for a corporate office nor will they connect me to a supervisor. I have no choice but to sue them for a refund.

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are a scam!

They leave a response asking me to call them back, but when I do they are unwilling to connect me to a supervisor. DO NOT FLIP this on me. Post a number to your corporate office and a name and I will call you.

They talk a big game but service not so good. I have to call a central number, I constantly get balanced around as they try to find the right location, EVERY TIME. The did not show up for my appointment, when I called, they never called back, I have now been on the phone for 1.5 hours trying to find out if they will show up, no answer. I went through the chat, they were rude, would not offer a customer service email, provided a phone number when I pushed for one, the number didn't work, when I told her it didn't work she ended the chat.

They are far from "gold medal service" maybe they have grown to large to provide the service they did at one point, now just a cumbersome, noon responsive corporation, go with a local guy, not them!