Long Lane Home Services

We bought a townhouse with appliance insurance & the washer quit. We were fortunate that the first company on the list never returned our call. #2 was Long Lane, Services, and we told the insurance company they should be at the top of the list. We had Jason out the next day & couldn't be happier, even if he couldn't repair the old washer. He is courteous, looks you in the eye when speaking to you, efficient, tidy, and knowledgeable. We have a tight space, so had to do some research on washers, but Long Lane ordered our set, and sent Jason out with Mario to do the gas line installation for our new drier. Unfortunately, the drier had been damaged by the delivery service (NOT LONG LANE), but Long Lane raised a little @#$% with the company & we got our replacement drier in record time. Mario is also courteous, looks you in the eye, efficient, tidy, & knowledgeable. We met Jim when the new drier arrived & he is efficient, hard working, & fun, too. We liked them so much, we decided to use Long Lane for an HVAC problem & Marco came out one day to do the estimate & the day after with Tim (I believe; he was the quiet type) to do the work. Once again, knowledgeable, courteous, tidy work, efficient & thorough. B has called the office and spoken with Bill about his crew & learned that most have been there for many, many years; more like a family. We look forward to using them for all of our appliance, heating, & plumbing work for many, many years to come. =)

April 23: we have used Long Lane twice more, and couldn't be happier. Jason came out when one of the old couplings failed on our gas line & set that right. The next week B had a gas conversion for our fireplace installed by Jason & Jim. It's a challenge to be clean on a job like that, and they did so much better than we had imagined. Once again; cheerful, efficient workmanship, professional behavior, and an excellent job. Well done, again, Long Lane!!

This should be zero stars!! One of the most terrible experiences with a service company that my family has ever had to endure. With a hot water heater leaking and under warranty, this company, Long Lane finally come out after making us wait for four days. They then take another three days (only after my half dozen phone calls to the warranty company) to finally provide an estimate which involved ridiculous added charges magically not covered by the warranty. Although we were already without hot water for seven days, we decided to not give them our business and find another service company. I would NOT recommend Long Lane, ever!

My 24” Liebherr refrigerator stopped working in June due to a sealed system failure. Liebherr’s Warranty & Service Dept sent Long Lane Home Appliance Services to address the issue.

Chris & his crew came on a Saturday morning to install the new refrigerator & remove the old one. Organized & efficient, they had the old fridge packed up & gone in a quick 15 mins. Then, they carefully brought in the new unit, reversed the door hinges so it would open correctly, ensured it was level & carried all the packing cardboard away. They did a great job!

Also, loved that they showed up wearing masks during this pandemic & were extra careful to avoid unnecessary contact, just in case. Can’t thank them enough & will definitely use them again!

I had several visits to my home to fix a problem with my refrigerator icemaker. Your technician Bill was very professional and thorough in determining what my problem was, and never gave up trying to help me. Please convey to him that my icemaker is working like new and I so appreciate all his efforts during his visits. I will request him for any future work I need done ! Thank you, Charles, 19 wesley drive Swedesboro.

John came out for a gas leak. He was pleasant and prompt. He provided a high level of service and even was able to provide a solution to another issue I was having. We will definitely be using them for that as well. I highly recommend John and his AWESOME service. We are so thankful we got you today John. Sharon and Shalae

As much as I hate the idea of having a plumbing issue, like our sump pump going out and flooding our basement, there is no other company i'd rather use! They were kind, courteous, and very professional. They were very quick to address our needs, and even had a brand new sump pump ready to install in the even ours was unrepairable. Start to finish they completed the job in under an hour and my basement is well on its way to being dried out! There is not a single other company I would recommend and they officially have my business for life!

I can't thank John enough. He came out on very short notice when I had a leak going into my basement. Not only did he figure it out immediately, he also quoted me cheaper then three other local plumbers. He was very efficient, very friendly, and most of all he was very good at what he does. Will definitely recommend Long Lane to all my friends and family when they're in a pinch.

The first problem is that Long Lane does not offer appointments for their home warranty work. They only schedule a certain date and expect you to be available, at home, the whole day. They will, after arguing with them, agree to give a call, 30 minutes in advance, when the technician is on his way to your house.

The first call was for my dishwasher not cleaning as it should. The technician came out and quickly diagnosed that we were using an incorrect dishwasher soap (we were using Finish - a completely unknown brand). After some arguing, he agreed to look in the machine, poked around for two minutes and concluded that it was working great. He suggested washing the machine out with vinegar, after he left. We followed his instructions, and of course the dishes still came out dirty. When I called the Home Warranty Company, they told me that Long Lane had reported that they fixed the problem completely and to my satisfaction.
After intensive searching on the internet, I found various suggestions on how to resolve the problem and various things that could be causing the problem. A bit of DIY work and I found some broken glass in the Dishwasher water drain. If only the technician had bothered to check...

The Second call was to replace the refrigerator ice maker. I waited all day for the Tech and he did not arrive. When I called the office, they claimed they had phone problems and could not notify me that he would not be arriving. After arguments, Long Lane agreed to schedule a 4 hour window, on a Saturday morning, to come fix the problem. Surprisingly, they did not arrive, blaming the weather. On attempt #3 they arrived and diagnosed that the ice maker needs to be replaced. It took two months for them to get the part and coordinate a date to install it. Of course they did not arrive, yet again, on the date they had coordinated as "all the technicians were requested to come to the office for a meeting". When asked why they did not notify their Clients, they responded that "the phones had not been working". When I complained this was not acceptable, one of their Managers ("Bill") started yelling at me over the phone. He was extremely rude and uncooperative. When they eventually arrived and replaced the ice maker, they left stating that it had to cool down in the fridge and would start producing ice within 24 hours. Of course it never did. At this point, I replaced them with another Company, which later explained that the ice maker had been incorrectly installed.

I suggest avoiding this Company at all costs. They are unprofessional, rude and consider themselves to be doing their Customers a favor. I do not know if this treatment is reserved for the Home Warranty Customers only, or for all their Customers. In any case - they try to do as little as possible and come out multiple times for each issue (I can only guess they may be paid more by the Home Warranty, if they do so). You have to stay near your house, the whole day, every time they come. The biggest problem is that they do not fix the appliances, they are supposed to be fixing.

Long Lane is awesome! John was professional, timely, and courteous. He assessed the problem with our washer and was able to fix it quickly. As a home owner, I will be using long lane in the future and recommend them to everyone.

Long Lane Home Services repaired my J Trap from garbage disposal to drain leak in a very shirt amount of time with an excellent outcome. Service Tech "Mario" performed work in an professional manner in a a timely fashion. Thank you Mario and Long Lane for the service.