Rescue Plumbing & HVAC

Let me start by saying no one should ever use this company!! If there was a way to give negative stars I would. They are incompetent and as far as I can determine in checking with the NJ Board of Plumbing, they are not licensed to work in NJ. Read details below.

We discovered our hot water heater was leaking from the pressure relief valve and getting our basement carpet wet on Wednesday the 1st of September. This occurred on the second night we moved into this house we purchased. We called Rescue Plumbing and Heating and the tech that answered the phone said he could be there in about 45 minutes.
The Tech arrived and said he had to go to his shop to get a new unit for us and would be back. We were quoted a price of $1950. He came back and installed the new unit.
By the time the job was finished near midnight, I was asleep as I had been moving in for 2 days. My wife got an invoice with no address or license number on it as is required by the law governing all types of NJ licensed contractors.
The next day we called to see what the process would be to get a permit filed with the Town of Montville. The person we spoke with told us that there would be a charge of $475 for them to file the permit. I pointed out that this was not mentioned at the time of the original quote but they said this was their charge for the service.
In that this charge seemed unreasonable to us, we called our regular plumber to get this opinion. He stated that that should have been included in the original estimate.
We also asked him if he would take a look at pictures of the installation to be sure it was done correctly. He got back to us right away and said there were multiple problems with the installation not the least of which as the fact the flue was not connected to the unit and did not have a upward pitch (see photo).
He then spoke to the plumbing inspector for the Town of Montvllle about what should be done and the inspector said the unit had to be removed immediately as the installation had multiple problems.
At nine AM or so we called the company directly and also the tech whose number we had and asked that the unit be removed immediately as it was not venting carbon monoxide gases as it should . On top of that the plumbing inspector for the town of Montville also called. It is now after 5PM and we have not received a call back and the town plumbing inspector never did either.
These people no only do poor work, they do dangerous work. We have our windows in the area open so they don't manage to poison us due to their incorrect install

This company is known for their promptness, efficiency, and honesty...

Best air conditioning repair company in new jersey!! Highly recommend

Friendly and very knowledgeable on his job. Explain all details of the service. Thank you very much to the technician Romi.

Rescue Plumbing & HVAC provided me with excellent service. It was timely, efficient and insight on the heatin system.

Came in and fixed everything quickly and tested it several times before leaving to make sure I won't have any more problems

Alen was super professional and fixed the issue in no time! Would definitely use the same company and ask for the same person!

Great service. Our technicians we're very nice, competent, and thorough.

Service Experts is easy & pleasant to do business with. They are always prompt and attentive

Rescue Plumbing & HVAC is the best wow great installation great people i highly recommend this great company l speak the thruth Rescue Plumbing & HVAC has made my life great