American Way Plumbing, Heating & Air Conditioning

This is the place to go if you need a new water heater. My old heater broke down last week without any warning. No hot water. Guests arriving for the hoildays. A real emergency. They arrived within an hour after I called to install a new heater and accessories.They did a great job, You can trust them.

New basement sink Removed old concrete one and upstairs toilet repaired Only issue washing machine drainage tube not properly secured and hot water not turned back on My brother who built his own house took care of it a nd said overall a very professional job!

This guys are Awesome!. My water heater started leaking in my basement and I knew I had to get the situation fixed right away because I was heading out of town for a week. they responded to my calls, gave me a solid quote, showed up and did a great job. This is my second time with this company.

I called because my AC wasn't getting as cold as it should they sent someone out the same day. The tech that came out was yassine . He was excellent... he was very thorough and couldn't be any nicer ...what a great experience we had with him... I highly recommend them

A very professional company! We had our kitchen sink clogged and the technician was prompt and very patient with our questions. The office manager even did a follow up call after our service. What an awesome business.

Gus did an amazing job! He was very fast, honest, helpful and did high quality work on our sink, shower and toilet. Would definitely recommend!!!

I had them recently install a garbage disposal, as well as help, take care of some leaks in the basement. They called the morning of the appointment to give me a window of when they would be at our home. They delivered a prompt, efficient and reliable service.

They are very good with affordable price. My central air was not working and the guy came on time fixed the issue. I would recommend them.

The worse experience and I didn't even get the guy to come out (and after the call, I wouldn't)... The owner (dispatcher) not only curse me out on the call and telling me that I am not listening. I simply scheduled about the issue on 5/10/14 (not the call today on 5/12) about the heater and air conditioning not working. They asked me question I did not know and they stated that they will charge me $75 to diagnose or the cost of the repair (upon diagnosis). They mention nothing about the issue and then they call 1 hour prior to the appointment and asking me additional questions that I would not know. He is telling me I should know this and I told him that I don't know because we just moved into the condo unit. So he asked one question about the condenser and I got the answer from the management. Then he asked another question if the condensers are labelled. I assume so but I told him that I do not know. What irritated me is that I told him, isn't this the reason why I CALLED YOU IN THE FIRST PLACE? I don't know the answer and I even stated that on the call. But instead of him apologizing or being thankful that I am going out of my way at the last minute to get answers, he is telling me that I should know and that this could take hours longer on the matter. Added, why didn't he address this on the call on 5/10? Why before the appointment. Personally, the dispatcher has no integrity or know how to deal with conflicts.. Especially when it was of their own doing.. I would think that this not unreasonable to ask.. Lastly, I understand that all customers are not truthful but in general.. Customers are usually right.. This is one of those when this customer is reasonable and is right... I would not recommend this because he don't want to do the work that is expected or at least should have gotten this matter addressed on the FIRST CALL! Is that unrealistic or unreasonable?

P.S. I called another service company and guess what? They didn't ask any questions.. They stated that it is part of the diagnosis.. What am I missing here? If your company has been in business for 15 years and knows how to do things professionally and effectively.. Why is it that other companies who schedule tell me that they could handle it without issue and don't need information to get things done? I don't get it.. Also, is cursing a potential customer show professionalism..

The smart thermostat I had wanted install myself proved to be more challenging than I had anticipated. I gave up and called them, They showed up on time and helped to install and verify my system was operating well.