Townsend Energy

We had an emergency plumbing service and called 4 times. Every time I sat on hold for at least 30 minutes, and then the representative had no idea what they were talking about. Petro never showed up so we called a direct competitor who had much better service. Petro is nothing but trash. I only recommend them if you want to waste your time. Giving them a one star rating is generous at best. If I could give them negative ratings I would. STAY CLEAR OF THESE “professionals”. Their service is the equivalent of a seven year old doing the quadratic formula.

I've been a customer for 13 years (most with Rye Fuel).
They've been dependable for oil, propane, service, etc.

But the real help they just provided saved the sale of my house when the buyers demanded a cleaning of my boiler 18 hours before closing. Petro somehow squeezed us in, and got the cleaning done a few hours before closing- - totally saving my home sale and immediate purchase closings from going into a tailspin. Now the house is sold and I have Petro for my new house!

Furnace died at 230 on December 31st. Tech arrived at about 430 and stayed until 7. Got us up and running. Tech was knowledgeable and competant.

Great customer service and Technician very professional.

Poor staff training. Poor record keeping. Dishonest and rude.

Seems like they take fridays off, trying to pay a bill and the phone rings and rings

Called twice. First time was told I'd be contacted. Never happened. Second time they just hung up on me.

Don’t like them just an awful business

Courteous and respectful service.

Excellent service on New year's day.