MASI Plumbing, Heating & AC

Should be zero stars. Had to call Masi since I had no heat Friday night into Saturday. The Masi worker arrived with his son and I asked them to go around back of my condo to the closet where the heater was and he just walked into my house without my permission. He even insulted me saying that he had other customers to deal with and I told him right now I am your customer. I called the office and told everything what happened and all the lady said to me was, "Okay. " Not once an apology. What kind of business does that? Horrible.

Two years ago, Masi installed a split heat/ac system for us. It was a complicated install in our attach. They were great. Very professional technicians. We have had Masi do our Preventive Maintenance once each year now. They show up on time, are neat, clean, and do a thorough job. Refreshingly, they are pleasant, something you don't often see anymore. We Highly recommenced them.

If possible I would give this business a negative 5 star rating. Called this business the first week in September requesting a proposal for a radiant installation and plumbing for a kitchen and bathroom in an 1800 square foot addition on my house. They scheduled an appointment for a week later. The two owners (father and son) showed up and spent some time looking over everything and exchanging information on the project with me. A month goes by and I haven't heard from them? I dropped them an email inquiring about my proposal. Nothing! Another month goes by without hearing anything, so I decided to call. Spoke with the owner (father), and he gave me the royal runaround with all kinds of excuses - the usual "someone was supposed to have called you" story. Seems the bottom line is that they did not want the job or even be professional enough to tell me while on site. The project had been started 18 years ago by a previous owner and basically just needed to be finished. They did not want to be responsible for someone else's work started 18 years ago and that had been permitted, inspected and signed off on at the time. They wasted my time! Very unprofessional! They should have told me upon inspection of the project instead of ignoring me for over 2 months. Don't let them waste your time! Avoid this business at all cost!

Bought a new boiler system from them this year and they gave us the most comprehensive quote for the right work (pointed out the need for fresh air and a new oil line which we knew were needed) at a good price. Unfortunately one of our parts in the system failed, but they had it replaced and our system up and running within 2 hours, and covered under warranty, so no cost to us. They have always been very friendly, down to earth, but professional. Great to work with!

We had them come and do a pressure check ,evacuation and release the refrigerant on my samsung mini split system they charged me 570 dollars wich a bit much seeing he sat around and waited for 3 hours for the samsung rep to show up so he could talk to him he billed me for that hole time. So I paid them then I had them come back to do the exact same thing for my neighbors house. He was supposed to be here at 10 am didn't show up till 1 pm then only stayed till 2pm and said they had to go to a different job so then they came back a couple days later in all they charged my neighbor 720 dollars to do the exact same job they did for me at 570 dollars the job for my neighbor should have been cheaper then what I paid cuz he didn't have to sit and wait for 3 hours for the samsung rep. Will never use them again or give anyone a recommendation for this place terrible taking advantage of my older neighbors. Hope they feel good about that.

Service personnel were polite and courteous. They did their jobs in a professional and timely manner. They communicated my problems in such a way that I could understand and gave me alternate choices. I would definitely have them back again.

Needed a rushed same-day water heater install. Call MASI at 8am. Told me they may have a tech available and I was told the tech would call me on my cell when he was available and he would show up prior to 11am. No call back and it was 10:45am so I scheduled someone else. 5 mins later at 10:50am the tech shows up at my door.. no call.. nothing. The team then decides to call me back and call me names I won't write on this review. Also tried to charge me for the visit when they didn't even tell me/confirm he was coming..... Poor communication skills. Terribly unprofessional. AVOID.

I have used them three times. The last time was water heater that suddenly decided to fail/leak. Within 3 hours I had new water heater installed and ready to go. I highly recommend them.

Very rude, had one of their master plumbers come out for an estimate after another plumber was supposed to do some work for us and ended up not following through. He talked over me, didn't listen to what I had to say and was upset that I wouldn't tell him who the other plumber was. He proceeded to tell me that they were going to do illegal work and that they should be fined and they should be cited by the city and that I needed to pull permits and wouldn't even give me an estimate. Literally had to chase him as he walked out of the house hurriedly while I was still talking trying to get answers and got in his car and left. Very unprofessional and definitely will not consider them in the future. (And, I did call the city to inquire about his comments for permits needing to be pulled and the city confirmed they did NOT need to be pulled for the work being done.)

Excellent service and installer very pleasant. Thank you