Thor Industries Plumbing, Heating and Air Conditioning

Troy just installed (Mid Dec) a new water heater and I can tell you that he performed excellent on every level.

They were on-time, on-budget, clean, and focused. Their APP made sure I knew when they were coming, when they were done, and a confirmation of my payment.

I took away a star for having to wait 2 months for my inspection. Apparently I fell through the cracks. Even so, they delivered a solid service for me at the time and followed up several days later to fix a problem with the initial installation, so kudos there.

Fantastic experience. Emailed them my problem which I thought was a condensation line blockage late Sunday night. Early Monday morning Troy contacted me to schedule an appointment for that day. He even came to my house after posted work operation hours due to my work schedule. Troy was polite and quickly assessed and fixed my problem. Even took the time to look at another small issue and offer advice without blinking an eye. This amazing customer service is rare to find now a days. Would defiantly call Troy and Thor Industries again.

The water heater that was in the house when we purchased 11/17 was leaking. Keith from Thor came right out and determined that it had failed internally. I’m not sure who originally installed the unit but we determined it was under warranty. Keith took ownership to track down the warranty process. On Sunday he called and told me that he had obtained a return authorization from the manufacturer but they wanted the old unit before they gave a new unit. On Monday, Keith uninstalled the old water heater and took it to the local distributor. Several hours later he called to say that the local distributor was balking at replacing it. He continued to work with the distributor and Troy spent several hours trying to get the manufacturer to do something. In the end the warranty was not honored. I had them install a new unit (different brand). Their efforts were over and above what you normally see. They made sure I had a water heater, at a reasonable price, by the end of the day.

If your time and money are important, do not call these guys. You'll regret it.

I have called Thor Industries twice, once for HVAC tuneup, and once for a plumbing repair. Both times I called, the nice lady that answered the phone told me that they were all out on jobs but would call me shortly to schedule something. Neither time did anyone call me??? I called them because they were "Google Verified". While I can't rate their quality of work, they are lousy at customer service. So, my recommendation to anyone that does decide to call Thor Industries is to do not call if you need immediate help, and if you do call, have a backup plan. I gave them two chances, they will not get a third.

Great service, nice and professional. I had a leak in my garage and he came the day I called. They left the work area cleaner than it was originally. He also gave me a free estimate on another issue I had but i wasn't ready to repair. I will call him next time I need any kind of plumbing issue.

I was at a loss for about a week wondering what was going on with my slow running toliet. Apparently, after trying a few things I gave in to call Thor. Keith called me back to discuss the issue. He showed up on time. Straight up front cost before even performing any service. We had a clog in my sewer line causing the slow flush. The two men Mat and Keith worked together to pin point the issue. After maybe 45 minutes they were able to get the overflow in the front of the house opened and remove tons of soiled toliet paper which seemed like it was pretty heavy duty paper. I was really surprised. They snaked it, which was impossible for me. I needed a new toilet so we went and bought one and installed it ourselves after. Works like a charm. Should of been a plumber. Really interesting job and knowledgeable. Smile

When my brand new AC unit wasn’t working properly, it became Troys mission to find the issue. Troy is dependable, honest, helpful, communicative and professional. I would recommend him a thousand times over.

I called them up late on a Friday night, just hoping to get main line for my sink free from blockage, they were able to show up Saturday morning took care of it and took a look at our toilet that had been having issues at my mother's request. An extremely fair price for everything in my opinion. I will be using them again for any of my plumbing needs.

I called Thor Industries after one of my A/C units stopped working and they scheduled me for a 2 hour appointment window the following day. The technician failed to show up during the 2 hour window. I tried to contact them via text and phone call, but received no response. This company displayed poor customer service and a lack of respect for my time. I'd recommend looking elsewhere.