Rakeman Plumbing and Rakeman Air

Good & bad reviews about plumbers saturate the internet because each of us has our own expectations and I suspect some reviews are fake or paid reviews. My name is Glenn Welt. In 19 years as a Vegas/Henderson resident, homeowner, business owner, consumer advocate, photojournalist and perfectionist, I’ve experienced good and bad contractors. Thousands of Nevada homes were built using Kitec fittings to connect water lines. I ignored years of notices about the defective fittings, the lawsuit, the settlement and ability to get free replacement fittings because I believed my home did not have Kitec. May 2015, a neighbor mentioned that his home was re-plumbed 2 years ago by Rakeman Plumbing and that I could get a free inspection of my home, so I phoned Rakeman. Rocky Gerber knew exactly where to look for the Kitec fittings because his company has re-plumbed many homes in my neighborhood. He made 3 holes in my walls and showed me the Kitec fittings. BOTTOM LINE: Rakeman Plumbing did such a great job, you can’t even tell they were here, despite having made 14 large holes to replace pipes and fittings in 3 rooms of my home. They carefully covered all my furnishings and flooring so nothing was damaged. There were 2 minor “hiccups” along the way but Rakeman rectified them within 1 hour, which impressed me even more because some plumbers are slow to respond after a job is completed. Rocky Gerber, Kristina Williams, Robert Murph, Sergio’s team and the painters put a big smile on my face. Kitec fittings might have failed and flooded my home at any time. The Rakeman team removed all that anxiety. When they repainted my walls I was amazed to see a 100% perfect color match and they left me with extra paint as a free bonus.
It doesn’t get any better than this.

Paid $196.02 for a $97.00 part. Total cost with parts and labor $344.77. Rakeman is over priced. We have since found out we could have saved over $150.00 using other companies. Estimate alone was $135.00. Will never use Rakeman again!

Horrible customer service! When scheduling, dispatcher said they don't make appointments and basically told me that the technician couldn't wait more than 20/30 minutes for someone to get to our house. So, I rushed over to the house and the technician wasn't even sure of the issue with our water heater. He went and spoke to someone on his phone while smoking a cigarette in his truck and then came out still smoking his cigarette in our garage and said they have to replace the whole water heater and then said "you can go ahead and leave because it's going to be a while".... Who even says that???

This Driver with plates 238A11 does not know how to drive ! Tried to cut me off but when was unable to due to construction and almost rear-ended me ! On top of that he had the audacity to honk at me for not letting him cut me off when he was speeding! No big commercial vehicle should be driving that way especially when advertising the company. Wouldn't ever consider hiring these plumbers because of this incident.

God forbid if they are coming to your house to fix anything. They will hit everyone on the way there. One of their trucks license number 238A11 cut the person off in front of me to avoid the people stopped in the turning lane. Causing them to slam on their brakes and almost having me ram into the back of the car. Then proceed to almost hit another car less than a mile down the road. Very bad drivers not sure how they do fixing stuff.

Our home had a symphony of plumbing noises, humming bathtub drains, whistling shower heads. They quickly located the problems and came up with reasonable cost solutions. I'll use them again for any plumbing need. We use them for our business too.

This company is sooo unprofessional, the lady that answer the phone in the plumbing department ALL WAYS have a attitude!! I called them on Wednesday for a quote and I still don’t have anything on Friday! I tried calling and the lady with the attitude answers the phone of course unprofessional with an attitude saying she can help me. They are a bad look for the compnay 100% if it was my money I would go else where but it’s the owners money. Smh

From start to finish Alex did a fantastic job. The plumbing issues I had turned out to be more complicated than anticipated. But Alex resolved them all with a smile and perseverance. Thanks for Dawn's help too!

Rakeman is the best! For any plumbing service or water pressure needs, I recommend them. Great, fast service and happy to help.

I have used Rakeman for many years and have always received great service. Tom Pride (Ahern Rentals) and (Target Corp)