The Right Guys HVAC and Plumbing

I have always had great service from them, both the office and field staff

I made an appointment from 2-4 p.m. for today and the technician showed up to my home at 10am. I explained to him that i wasnt home but simply had to call my wife to ensure she was able to let him in to fix our air conditioners. He decided to leave right after i hung up with him to call my wife. My wife called and they told her that he would come back sometime between 3 and 5 p.m. I called them again at 5 because i still hadn't heard from them and the guy who answered the phone had an attitude like i was disturbing him and was somehow in the wrong. He put me on hold to tell me they magically rescheduled me for a new time tomorrow ( that we never agreed to and couldnt do) and that no one was coming. Terrible customer service, terrible coordination skills and seemingly extreme lack of care for the job. After reading some of these comments, im glad they wont be touching anything here.

The Right Guys HVAC and Plumbing was fairly priced with highest quality service

I highly recommend using The Right Guys HVAC and Plumbing
Heating and AC for all HVAC work."

This company was hired by my home warranty to repair my AC. They came out 4 months ago to do so. They supposedly fixed it after wanting $1500 outside of home warranty. I went on vacation for a week. When I returned I discovered my AC was broken again and had been running for 24 hours for an 8 days. When they came back out they now said my coils had to be replaced. They got the supplies ordered, after wanting another $1500 from me outside of the warranty coverage. When I told them we were going to go with a different company they suddenly could drop the price $550. Later they argued with me TWICE, Diego who was the one that handled it in the first place, saying they didn't say that. I had to fight with them to stand by their word. Then when they came in they didn't pick them up in the TEN day window and they were sent back. Their excuse was they couldn't get ahold of the company. Although it is local and they could've showed up. After they finally got the parts they were going to come out today to repair it again. They then called me to tell me the supplies ordered were the wrong size (blamed my home warrant although they order the parts based on what they give them) and said now they need to replace my whole furnace in order to repair it. - followed by none of that being covered, thus wanting more money from me. When I asked to speak to a manager weeks ago about the issues in the first place with them not picking up the supplies they never called me. Then this time when they sent me through to the manager for me to express my concerns he said the only reason he was speaking to me was because he was told I had specific questions. "If this is just to complain I can't help you. If you have specific questions I can answer them." He then proceed to speak down to me, cut me off, and be a complete jerk. On the phone just prior to this Deigo said, "I can see about getting you a refund." As if it might not happen... when they didn't fulfill the job after FOUR MONTHS. They STILL have my money.
THIS COMPANY IS NOT IT MY FRIENDS. DO NOT USE THEM.
My AC is STILL out after being out ALL summer in Las Vegas!! UNACCEPTABLE!

Egor the technician arrived on time. He was efficient, professional, polite, and very informative in reference to repairs performed. He also showed the courtesy of removing his shoes prior to walking on my carpet! I was very pleased with the service provided today!!!

Very unprofessional after initial call. They called after I cancelled due to inability to schedule AC service inside of four days with 105+ degree temperatures. Someone from the company called after it was cancelled and said they could be there the same day of my initial call. When I returned their call they said no one called from their business. Interesting considered I clicked on the number that called me to return the call and they had no record of who called to request a service. I was polite initially but when I was told no one called from there office I realized I was dealing with a company not capable of true customer service. Good luck if you try and used this company.

This company was assigned through a home warranty company. They no call, no showed for an appointment and refused to return any of my calls after that. They finally came and installed a new kitchen faucet but the technician shut off our water in two places. Somehow whatever he did, our dishwasher stopped working and the company refuses to return my calls again!

Great people prompt service fair pricing knowledgeable staff

it is a always a problem finding good repaid people in las vegas, but there guys are excellent. fair, honest, and arrive on time. my go-to plumber for our beach house