The Cooling Company

The Cooling Company recently installed a new unit in my home. They were absolutely fantastic, and I couldn't be happier with their service.

First off, let me tell you, these guys are super friendly. From the moment I reached out to them, they treated me like a friend rather than just another customer. They were patient and took the time to understand exactly what I wanted.

What impressed me the most was how responsive and on top of things they were. Whenever I had a question or needed an update, they were lightning-fast in their response. I never felt like I was waiting around for answers. Their communication was spot-on, and it made the whole process so much smoother.

The Cooling Company really went the extra mile to make sure I got the most bang for my buck. They took the time to analyze my home and recommended the most economical options that suited my needs perfectly. I appreciated their honest advice and expertise. They didn't try to upsell me or push unnecessary extras.

When it came to the installation, everything went like clockwork. The technicians arrived on time, ready to get to work. They were professional and efficient, making sure every detail was taken care of. They treated my home with respect, cleaning up after themselves so well that you wouldn't even know they were there. It was hassle-free from start to finish.

Justin was very informative and helpful. He did a thorough job completing maintenance. He also was very respectful of our home and wore shoe covers. I really appreciated that as many others are not so considerate. He did a great job!

We needed a new AC, they offered a simple and transparent payment system. Had the new unit later that week. They been in constant contact to help with the financing and insured we were satisfied. Definitely recommend, Willington was extremely helpful and treated us like family. Thanks Again, coming from a born local. A grade A Company

Justin came to do a smart thermostat installation. I tried doing it myself, but some additional wiring was required that I didn't want to deal with, so I called The Cooling Company and Justin did a great job. He's very professional and knows his trade.

Justin was very thorough and explained everything that he was doing to try to repair my A/C. The problem was resolved and I am a happy customer!

Had an annual maintenance agreement to service my 3 AC units. They found 2 capacitors out of spec; quoted replacement of all three capacitors for $1,571.43. (They had already replaced one of the capacitors 18 months prior, so it was just out of warranty.) Got a quote from another firm for $280.

Clearly, they are rip-off artists. The 15% discount they offer with the maintenance agreement pales in comparison to the amount they are overcharging. They could offer 80% and still not be competitive.

And the maintenance agreement is not actually annual. If you renew, the old agreement is canceled, no refund, and replaced by the next one.

Here is my correspondence with them explaining their policy:

[I] wrote:
Quick question about my account: I initially signed up for annual maintenance on 6/21/21, invoice XXXXXXX. I renewed in 2022 during the March checkup, on 3/28/22. That renewal should have extended the annual maintenance by one year, to 6/21/23, correct? Justin is saying my annual maintenance expired on 3/28/23, in which case I did not get a full-year coverage from the first purchase. Please clarify when my maintenance agreement expires and what your policies are for early renewal.

Thank you.

[TCC] wrote:
I wanted to clarify your maintenance plan expiration date. Since your last renewal was on March 28, 2022, your plan will expire on March 28, 2023, which is one year from the date of your renewal. However, if you choose to renew early, your new renewal date will be the date you renew and pay.

I see on your account that you have did received the full coverage on the first purchased as you used up all your maintenance visits and received a 15% discount on all services and repairs, as well as having the $79 service fee waived. You have the option to renew early or renew on the day it expires, it's up to you. But please note that the day you renew will be the same date one year from your maintenance plan expiration.

Let me know if you have any questions or concerns.

Thank you.

[I] wrote:
So when I renewed early last year, I lost all the remaining value of the previous maintenance agreement, specifically, service discounts?

I wish that had been disclosed at the time of renewal. I do not plan on renewing an annual maintenance agreement every 9 months. I am absolutely certain you would not do that, either.

As far as I am concerned, I extended the maintenance agreement by 12 months from 6/21/22 to 6/21/23. If you are unable to honor this, I can find another company to service my A/C maintenance needs.

[TCC] wrote:
I understand your concern and I will try to help, but I need to consult with my supervisor first. Unfortunately, my supervisor is currently out of the office, so I will have to get back to you tomorrow with more information. We apologize for any inconvenience this may have caused.

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When I first started using them, they seemed to be very careful in not offering unnecessary services at inflated prices. Perhaps it was the service tech (Frost ... he was great), or perhaps I was delusional. But they lost all trust with this last visit and I will never be doing business with them again.

Great experience. They are thorough and always pleasant to deal with. Justin, the technician, is professional and goes above and beyond to be helpful!

The technician found and promptly fixed a problem in my A/C unit, thus saving me from what would've been a major repair. He was very knowledgeable and professional and it reminded me of why I chose this company in the first place when I bought the A/C system.

I had a new A/C system installed by the Cooling Company about ten years ago and I have used them for service ever since. They have been very good about standing behind the equipment, always responded quickly when I needed help. Tech's are professional and have consistently solved whatever problems I was having. The best A/C company I have found in 'Vegas.

My AC stopped working in the middle of the day, and we all know summertime Vegas heat is no joke. The Cooling Company was able to come to my house within hours. Justin was great! He was so helpful and very thorough with diagnosing the issue and giving advice on AC maintenance. He really made sure everything was working correctly before he left. Highly recommend!