Mr. Cool Heating & Air Conditioning

So grateful that I finally found an honest and knowledgeable AC company. I live in an older home and have been dealing with ac issues every summer for the past few years. Going from one rip off company to the next . I finally found Mr.Cool who gave me a great low price on a new AC and talked me through everything that was going wrong with the old ones so I knew I was making an informed decision . Highly recommend these awesome guys to anyone!!

Of Course my AC went out this past week when the whole city was burning up- looked on line -saw the good reviews- called them-from start to finish -they were friendly-professional and honest. The lady that answered the phone at 5:45 am -told me she would squeeze me in -when I explained that I have an elderly mom who lives with me The guy that came out Joshua I think was his name was polite -to the point- and DIDN'T TRY TO UP SELL ME SOMETHING THAT I DIDN'T NEED. 20 min and less than $200 later -mom -me -wife -kids- and dogs were all CHILLING Thanks guys I will certainly call you if i need you and recommend you to everyone

110 degrees and no air coming out - Mr. Cool was there on time -found the problem quick and fixed it fast too. Nicholas was the guy - he was professional - explained what I needed - gave me a fair price - and the rest is history. Happy with the service all around

SCAM alert!! Had two services from Mr. Cool- first Antonio came out to just do a check on our 7.5 yr old system. Reported we just needed about a lb of Freon in the smaller unit ( we have two), since it could use some more. A recharge- is a scam- if you don't have enough freon- you have a leak and that needs to be addressed. So that was another charge of $85 on top of just maintenance check. Next- I just wanted AC, not heating checked in May- but was charged price for both and told he would just come out again in the Fall to check heater, but didn't indicate this anywhere in paperwork. Never mentioned that an AC check was simply $80 less for me with 2 units. Capacitor #1 was okay-ish, but Capacitor #2 was on its way out, but you can decide when you want to replace. Called back next week for replacement. - this new tech was even more of a shady character. He installed cap and then brought to my attention that my motor and fan must be bad because its rotating in the wrong direction. He had no idea what could have caused that. "If he knew how to make the direction change, he would be a rich man" he said. It will cause unit to fail to cool home once the temps get hot (it was in the 60s that day). TOTAL Scam- he switched the wires to change polariation and spin direction. He told me a new motor was about $500. DON'T USE THEM!! THIS is so unethical and I am just lucky I had time to research his story and figure out he was lying to me.

Wow, I have so many nice things to say it wouldn’t even fit in one review. If you’re having air conditioning problems or need something fixed definitely check them out. My AC was having several problems and everywhere I looked online was really expensive to fix, but it was at such a good price here. My AC is now better then when it was brand new. Thank you so much.

So, blower motor failed sometime during the night. We wake up to a slightly stuffy house and I start looking at the air conditioner. Notice all the lines are frozen, including the ones to the outside unit. Turn off unit and let it start thawing out, wife starts calling a/c repair people. Mr Cool has a same day opening, so we take it. 5 minutes of looking and they replace the blower motor for $650... It is a $150-200 part, so $400+ for 1.5 hrs of work seems a bit steep for hourly rate. On top of that, I come home from work and the floor around the air handler is all wet, so I pull apart all the tape that closes out the access panel to the coils and lo and behold the pan drain is clogged. I guess fixing the symptoms of a problem is easier than fixing the actual problem then the secondary effects of the problem. I wonder how long this new overpriced motor would have lasted in the rain coming from the pan above it. Would recommend for routine maintenance, not a troubleshooting/diagnosis type service.

They installed a new ac system in our home and we’re very professional. The price was right and they were finished in a quick moment. They were awesome! I’d refer all my friends and family to this company.

Mr. Cool installed my air conditioner on a short schedule at a fair price. We got a high quality Trane heat pump at the price some companies charged for lesser brands (and about HALF of what a national company wanted). Mr. Cool did not nickel-and-dime me with add-ons. We kept our existing thermostat and rooftop support frame. The installation was quick, competent, and easy.

After sending out 2 techs. 3 times, they could not repair the unit, and they lied to our home warranty company about us being satisfied with the work. I spoke with Erica, who said there was no manager or owners available. She said the lived out of state, but further into our conversation she said that she was part owner. When I reminded her of what she said eariler about no owers or managers, there was no response. What's so sad about all of this is; this was the second time we have had a major problem with mr. cool. I WOULD NOT reccommend this company to anyone. We live in Las Vegas, Nevada and a good working air conditioner is a necessity! We suffered for a full week in our home with sky rocking tempertures, to the point of having to go stay somewhere else for a fews days.
BUYERS BEWARE!!!!!!

Antonio did an amazing job. He was honest, professional and timely. After testing my system, he found it only needed freon. Working great now, and we'll definitely call again if I need work in the future!