Appliance Parts Center

I went in to Appliance Parts Center for a capacitor for my unit. They very professional and old-school with service in a good way. The capacitor wasn’t the issue, so I was referred to Don. After talking to Don he sent out technician Frankie who was extremely professional and polite.

Don called me with the price and we agreed to do it, said he would call me next day to schedule. Called me next morning with good news telling me that the unit was still under warranty which I had no idea! He gave me a number to pursue the warranty.

I was totally floored with his honesty, they could have just put their compressor on and charged me their labor. I've told more people the story and everyone was shocked. The unit was 100% replaced. Unfortunately they use their own companies to do the work and Don missed out. But that story will go on and on.

Eric

I have purchased parts from APC for years for minor repairs I could do myself. But now our AC was barely cooling, and I needed a professional to look at it. Despite our system being a bit older the technician from APC Fernando diagnosed and repaired the system and for the first time in a while the vents were blowing very cold air. Fernando was very professional, friendly and honest and openly explained everything that needed to be done. Only after our current system was working sufficient again, did he ask if we still wanted a quote for a newer system. We said yes, and he examined our full system and answered all our questions. We felt no pressure ,unnecessary upselling or misleading information. Thank you so much.

The relay on my refrigerator went out and I called Appliance Parts Center not only did they have the part that I needed the staff was more than helpful and friendly. They offered a less expensive replacement part and explained exactly what I needed to do to install it. Although I went with the manufacturer part it was still nice of them to offer an alternative less expensive option without asking.

Damian was our appliance service man very professional and pinpointed the problem I am satisfied with the service.

These guys were amazing. Don in the service department had 2 of the friendliest and professional techs get to my house within a couple hours and diagnose my washers issue. Mario and Eduardo returned the next day and repaired my washer. They were very fast, efficient, professional and friendly. All 3 of these guys were honest about everything. I highly recommend them to anyone needing appliance repair. I will definitely use this company again

BEST CUSTOMER SERVICE EVER!!!
A/C Condenser fan motor went bad on Easter morning. I brought the bad motor in and worked with Eric. The new motor had a different wire color scheme, but Eric went ahead and changed the plug from the old motor onto the new motor making it "Plug & Play". He also cut down the shaft length making it the same as the old motor. The job was made so much easier because of APC and their top notch staff. I drive cross town to use their services and it's well worth the drive.

We had a great experience with this company. I called about a leaking hot water tank Friday, talked to Dr Don in the service dept and got things set up, had a new tank installed Saturday. Fast, efficient, honest. They did a great job, cleaned everything up and hauled the old one away. Thanks for great service!

The staff here knows their stuff and are quick to provide you with solutions. I highly recommend this place to anyone who needs to fix their appliances. Eddie and Freddie were both professional and extremely helpful

Professional? quoted $350 to $400 to replace a contactor switch in a Carrier A/C unit. (Quite common) I know the part is a lot less than that. $41.89 and an hour of roof-time the A/C is ready for Summer. (few hours earlier) Walked in, to many customer service agents waiting to help. After requesting a "switcher" the tech had me explain what the part did. From my description, he goes back and grabs a small box. Wallah, the exact part. He explained as these are quite common on many A/C units, the contactor is a pass-thru so there is no right side up. Just be sure to put same group of wires to the similar post on new unit. I grouped together each post's wires, and numbered them 1-6. The new contactor is a higher quality part as the contacts are covered and sealed.

I cannot tell you how good this company is. My AC unit quit working last night. I called APC, who had previously installed the unit some time ago, first thing in the morning. They had a tech out within a few hours and had my unit running after replacing a capacitor. These folks are great!!!! By far and away the most professional and friendly people I have ever had the pleasure of doing business with. Don't fool around with the rest, just call the BEST; Appliance Parts Center Air Conditioning Service! Thanks Don!!!!