Hans Heating & Air Conditioning Inc

My service man was great! I ask for Brad every time, he takes his time, he is very helpful and he gives me helpful advice!

Brad was on time, explained everything that he did. He discussed with me any additional work needed to be done before incurring the cost. Very please with the work.

Hans are very professional, always on time if not a bit earlier and responsiveness and they are always provided great value or responsiveness’s for the value!

Always prompt, excellent work!
Extremely reliable. Fair prices.
Very honest + wonderful to deal with.

Service tech was friendly, courteous, clean, on-time, and knowledgeable. We've used Hans Heating and Air for several years and will continue to do so.

Had our AC unit checked and cleaned by a very conscientious Hans tech. I thought he did a very thorough job.

I’ve used Hans for years, a top notch firm who I always trust for my HVAC needs.

Came and did the repairs as needed. Searched for the correct parts for easy installation at best cost.

I Called Hans for yearly service on Heat and Air Conditioning that they installed. The Techs were on time. Before they began work I explained that the AC unit has been loud from the time their company installed it and would like for them to investigate and provide me an answer as to why it is so loud. After their work was complete he said the reason that the AC is so loud is because it is only a SEER 13 and that the control board to the AC’s compressor caused it to ramp up. I called BS and said if that was the case and it was a slow start on the compressor motor it would quite down after it got to full speed. I then asked to talk to his service manager and his reply was that he was on another job and would call me back. I waited till the end of the work day for a call and did not receive one. While waiting for a call back I did some investigating and found that he was either making stuff up or did not know what he was talking about when he made the claim that the control board was causing the compressor to be loud. I also went down to my utility room to look at the furnace and noticed the front cover on the furnace was not correctly reinstalled after they serviced it, so I removed the cover and noticed the transformer for the humidifier was wire tied and hanging onto a group of wires that are connected to the control board. This didn’t appear to be more than a sloppy install except the two wire contacts on the transformer were facing the front cover that has a foil face on it. This can cause a short resulting in damage. I ended up repairing this myself since the Hans service manager refused to do it.
At the end of the work day around 5pm I called the Hans company back and got the service manager Steve on the phone. I explained all of my concerns about the noisy AC compressor and the way the humidifier transformer was installed. He had no response as to why the AC was loud and he said that all new construction humidifier transformers are hung from the control board wires and that it is OK if the open wire connectors come into contact with the foil on the front cover. When I disagreed he got angry and told ME to calm down and said that his boss would call me back. Before I could say anything else he hung up and I haven’t heard from anyone since. I’m at a loss as to why they are refusing to help with an AC unit that they installed. In my humble opinion the service manager and his crew need some serious training in HVAC and how to communicate with customers. As a person with almost 40 years of industrial maintenance experience I learned long ago that it is OK to admit when you don’t know or are unsure of something. Those moments present learning experiences where you can then research and find the correct answer to the question.

Hans was amazing, our A/C went out on a Friday night in the middle of July! Hans was the only company who called me back on Saturday and had a technician out by 1:00 pm to look. Unfortunately the A/C was completely broken and they gave us an estimate on Monday and had it installed by Wednesday. Installation went very smooth and the installers were professional l, courteous, and cleaned up after themselves impeccably.