Carter's Heating & Cooling Geo Systems

An AC repair guy came out to check our geothermal unit. He looked it over and told me the refrigerant was low and he was sure there was a leak somewhere. He then told me he wouldn't fill the unit without knowing where the leak was, quoted me a price of $10,000 to replace the coil (labor not included), told me I was welcome to get a second opinion and then left.
Well, I got a second opinion. The refrigerant was indeed low but also one of the pump motors was shot PLus the capacitor was shot PLUS the two damp motors were stuck in the closed position and also need to be replaced...Carters missed all of that! It was like they just didn't want our business so they didn't even bother being thorough. Also the quote to replace the coil when it comes to that is less than half the $10,000 the Carter's guy quoted (labor included).
Honestly, I would never hire or recommend a company I can't trust and I no longer trust Carters.

Will not service two Geothermal Systems that are 1.5 years old that were installed with a 10 year parts and labor warranty. I paid $50,000.00 for this system. Had them out to fix problems from the beginning multiple times. As soon as it was becoming obvious that they were unable to fix the issues they stopped sending techs out and to told me I had to contact to owner Walter who will not respond to email, or calls. wWe have two children one being only 7 months with heat not working at times since December. It has been almost three months now that they have broken their contractual obligations to the warranty. I have never wrote a negative review before . This is why I have waited this long to to do so with them. I was hoping that Casters HVAC would stand up and take responsibility. I have proof of everything that has been said (video, email, call logs). I won't let this company get away with treating people the way my family has been treated. If you work hard for your money and care about your families well being, stay away from this company. I will not stop until this is rectified.

Yesterday (one of the coldest days of the year so far), I was having heating issues and Carter’s came to the rescue! Dave worked me into his schedule and cleaned my furnace so that my house was nice and toasty when I got home from work. Thank you for your excellent service!

These guys are great. Dave took the time to explain our options thoroughly, did not rush us and was able to get our project completed in less than 24 hours from approval of quote. The two installers who came out were fantastic as well. Very professional and did a clean install! Carter's came recommended by a friend, and I'm happy to have hired Carter's. I would do so again in the future with absolutely no reservation. There are lots of choices out there, and it's nice to know these guys are in Omaha! Totally trust them to do the right thing.

The vent cap blew off my roof and I was unable to find a company to come and fix the problem. After I called Carter's, Dave had a crew out to my house right away. They did a great job getting the cap replaced. I would highly recommend Carter's.

Our new construction home is still under the 1 year warranty period. Last week, our furnace wouldn't keep up, so we called Carter's, who installed our system, to see if they could check it out before the warranty expired. I had changed our air filter only 2 months prior, so didn't figure it would be that. I informed them it is still under the warranty while scheduling the appointment and asked if it would be covered. There was no response, so I assumed it would be. WRONG!! The owner came out and checked the system over. He informed us that everything was fine and he replaced our air filter with a new one that I had sitting by the unit. They slapped us with a $100 bill in the mail. Thank you Carter's for allowing us to cross you off our list for any future needs. Pretty poor customer service on a unit that you installed a year ago!!

I have used Carter's on a couple of separate occasions in my real estate business. If you have ever bought or sold a home then you know how timely these issues can be. Walter came out first thing on a Saturday morning to give his professional opinion and complete the necessary work to make sure that we met our deadlines! I would recommend their services to anybody.

I've worked with Walter and Carters for over 15 years. They do excellent work at a very reasonable price. About 10 years ago my furnace went out at 2:00am in a below zero night. Walter showed up and had the heat going in about 20 minutes, I've used them ever since and have made multiple referrals to them.

We have a geothermal system should last up to 24 years or so. At first service call by this company they wanted to replace. They replaced one part, added some Freon and charged $900+. Had to call back in about three weeks not heating. They found Freon leak this time and fixed for $600+. Called next day system not heating again. They came back and something else needed to be repaired. Only used this company because they were referred by the company I had been using. They lost their geothermal expert and were no longer serving these units.
Customer service person on the phone was excellent.

Progress....I sure hope I can change this.
I do think it’s funny that no one has posted a review in 5 months, I posted a really bad one and within an hour three “amazing” 5 star reviews popped up. Hmmmmmm.
We have just had horrible experience with every aspect of this company. Everything from their tech breaking something inside my fridge (yes, inside. He opened my fridge to help himself to a drink and broke a jar, broke the bar to my shelf, cleaned it up and pretended nothing happened) I contacted the office as soon as I figured out it was him and it took days for the owner to call me back to talk to me, worst yet? He admitted he knew what had happened and still left me waiting for days before returning my call. All the way up to leaving our new construction home hanging for 8 weeks. Because they would not show up to do the work and would not return our calls our house is two months behind. I wanted to use someone else but because they had already started the work my husband went ahead with them. I dread ever needing their help. These are the only two experiences we have had with Carters and I would NEVER USE THEM AGAIN. Ugh, save your time, save the frustration and use someone else. There are many other HVAC companies in Omaha and surrounding that don’t have such lousy service all the way from the tech up to the owner. I really REALLY hope that everything to finish and possible warranty stuff goes very well so I can change the rating on this someday.