Custom Cooling & Heating, Inc

Called Custom Cooling &Heating Inc. after a referral from a friend.
A/C had a leak and they charged it within two working days.
Discussed replacing both AC and furnace. Bid was sent to me in a couple of days.

Agreed on a system and they installed it 6 days later.
Entire job took 6 hours. Did an outstanding job and explained all the functions, settings and controls in a professional manner.

Extremely satisfied with their work and equipment.

They came out and looked over what units I had, old ones of course, told me what needed to be done, what should be done. After inspection of the old units they emailed bids on 4 different levels of comfort and the costs. They let me choose what I wanted, set up the appointment for ducts to be cleaned . The cost was exactly what they estimated. Very professional job . Very pleased with the way the AC now performs.. I would definitely refer anyone to them.

I've had to use this company more than once since I'm a renter .. they are horrible at follow up phone calls and appointments and very rarely show up on time for appointments.

In addition I've had to wait 2+ weeks for a part both times I've needed one AND I'M THE ONE that had to call back and ask for an update... These were both during the winter and one was a simple thermostat replacement. I would not use this company if it were my choice.

Only two stars because they did eventually "do the work".

Brad and his team did a perfect job replacing our heat pump. He gave us a repair option and then multiple replacement options. He also recommended switching from a heat pump to a conventional air conditioner. This was less expensive then going with a new heat pump and should give me less repairs down the road. I really appreciated all the options and the great advice. The technicians were in and out in one day and cleaned everything up and left my place better then they found it. Couldn't ask for a better experience from the beginning to the end!!

Custom Cooling and Heating switched out my old AC unit and indoor coils a few days ago. They also ran new lines. The service was exceptional. The technicians were on time, professional and cleaned up the site. I could not have asked for better service from the very start of requesting a bid. Everyone I dealt with at Custom Cooling and heating were knowledgeable and polite. I would recommend Custom Cooling and Heating to anyone looking for HVAC service.

Custom Cooling & Heating did an excellent job replacing our furnace and A/C. The installers were professional, fast, and friendly. The price was excellent. Thank you Custom!

I have used the service of Custom Cooling & Heating for 13 years.
Last week when the temperatures reached between 83 & 94 degrees, I discovered my air conditioning unit was not working. The same day, Custom determined I needed a new unit, in less than a week, I had a new unit.
This company cares for their customers. I would recommend them to anyone!
Thank you guys, your the best!!

Custom did a fantastic job on my new home heating and air conditioning system. They were very upfront and honest with all of their pricing on my new system. Their technicians who installed my system were courteous and handled themselves professionally all the way through the project. I would definitely recommend them to any of my friends and family looking for a new furnace, air conditioner or Geo-thermal heat-pump system!

Had a very good experience with Custom Cooling & Heating Inc. We were able to easily make contact with the individuals at Custom who were able to send someone over quickly to resolve our A/C issue and answer all of our questions. Really appreciate the customer service.

They came out for a service call at the end of September and advised that if there was an issue with the cooling element, the parts would be taken care of. About 2 weeks later, we lost cold air again and they came out the next day. The gentlemen could not promise that the travel and labor would be included in that, which is fine. I received a call this afternoon that they were going to work with me regarding Labor and Travel. Customer Cooling & Heating, Inc. has my business going forward.