pm solutions llc

I called and made an appt. for my a/c to be serviced, no call/ no show, husband says give benefit of doubt because of busy time of year. I called made another appt. Went outside to look at a/c unit and take a pic of make and model to look up night before, The next day the service technician calls me and tells me that it will be about $900.00 to recharge unit that caps were taken off and goes on to explain that kids huff freon. I did not see any damage to my hail guard while i was taking pics of a/c stickers. Had a 2nd opinion from another company. The caps are lying next to the bolts and discovered that someone pulled back a grid bar of my hail guard and punctured where my freon would leak out on opposite side where nobody would be able to huff freon through a hail guard. There were no signs of huffers huffing my freon or they would be dead on my lawn! He also said if there was a leak it would cost a lot more. I called to confront him and he said " we do not do business like that".... Really, ?? So now i not only need to pay to repair what was wrong in the first place, plus labor and diagnostic of course, but i now get to pay for the damage that this service tech did to scam me!! Not a good idea for any family on a budget that just bought a home!!!! Go anywhere but here!!!

After calling back and forth about 8 times over a month (normal business hours, M-F), I finally got an appt. set up for a furnace tune-up (I had purchased an Amazon local deal from them.) When the day came, they were supposed to show up between 8:30-9:30 am. They never called, nor showed up. We tried calling them and the call went to voicemail. I wasted a day taken off from work and still have not had my furnace cleaned. Don't waste your time with this company, they are a SCAM!!! The old reviews of this company are good; which is why I picked them; however, they are not the same company they were a few years ago.

Kevin was great he showed up and went right to work. He keep me well informed of what he found wrong. He was knowledgeable and well worth call for repairs. I will use him again for sure!