1 Source Heating and Cooling, LLC

I had 3 appointments set that the company fail to show up for. When contacted on the 3rd service call they allege I'm out of their service area. The lack of communication, professionalism and truthfulness is disturbing. How do you expect to run a successful business with poor customer service & lack of professionalism.

The 1 Source team goes above and beyond! Every individual that I communicated with was courteous and knowledgeable. I highly recommend using them for all of your HVAC needs. I will definitely be a returning customer!

My warranty company referred this company. From the time the technician arrived at my house he was rude and unprofessional. It took the technician a week to give a diagnosis to which he did NO work. No customer service skills at all! Would not recommend!!!!

This company was assigned to fix my A/C through my home warranty company. It has been two days, and we have called several times (on both sides), at all times throughout the day, and no one EVER answers the phone!!! The recording says that if no one answers, we are calling outside of business hours...well then they must never be open! And they don’t even leave an option to leave a voicemail! Nor do they return emails! Well, if that’s the case, you probably shouldn’t offer your services to the number one home warranty company in America!!! Next!

The two technicians that came out were very informative professionals, that was also well experienced fixed the issue I was having in my home… very sweet ladies that work in the office they fit me in on the schedule and got me going. Highly recommend for hvac service

This is one of the best HVAC companies I have worked with thus far. Very professional and courteous. They took the time to make sure I was comfortable with what was going on by answering all of my questions and was very knowledgeable. Would definitely recommend.

The tech Chris was great . On time, very patient and knowledgeable. He was not able to repair my ac on the spot becase my compressor had completely died. He explained to me what all it would take to replace it. Kisha in the office provided regular updates on the process and the unit was replaced within days. I can't thank them all enough for making this process easy for me.

This was by far the easiest, most thorough, & fastest experience with a Contractor of ANY kind. My AC was out for 12 days prior to contacting 1 Source. As soon as the part I needed was found, in 1 day, I was immediately added to their schedule for repair the same day!

Where to begin with this horrendous company!? So missed the emergency appointment on a Monday.. didn’t show up for appointment on Tuesday.. Fixed AC on wed broke 20 min later wouldn’t come back.. came back Thursday fixed it broke 20 min later Wouldnt come back .. and Today they refused service Bc they didn’t know how to replace it!!! Do not use this company under any circumstances!!! If u have a warranty refuse service from them.... These people are clowns and you owe me for lost food and electric bill!!!! DO NOT EVER Ever ever ever ever ever ever ever use these idiots ever!!!

1 Source Heating and Cooling provided excellent, expeditious service. They came out triage the problem and ordered parts needed for resolution. Keeping me in the loop the whole time. I would definitely recommend.