Liles Heating & Cooling LLC

Steve came at 9:30 p.m. at night and put a new part on our air conditioner. He was very professional and showed me what the old part was not doing and made sure the new part worked. We really appreciate the work he did for us in such a timely manner. Thank you very much for helping us on one of the hottest day of the year so far.

***sadly, my review has changed*** Steve blew us off. We asked him 3 different times, PLUS the 2 times he came out, for a WRITTEN ESTIMATE. We do not do any work like this without a written estimate because we have been hosed in the past by other contractors. It's the professional, legit way to run a business. We were polite each time we asked but after his behavior and no contact for a couple of months, we are fed up and will not use him in the future for any work. He never provided or sent the written estimate. he kept asking for our address, which he should have had because he drove here twice. So I had to give him our address multiple times, including texting it to him. At one point he said he mailed the written quote, but didn't have it with him so couldn't remember what we talked about. He suggested he mailed it to the wrong address and that when he got back to his office he would confirm he had the right address. He never called. If he "mailed it" a "second time", it never arrived at our address. He knew we had this issue with another contractor in the area who wasn't really wanting to do the job because of their busy schedule. Instead of just telling us that, the contractor told a relative of ours that he wasn't going to send us a quote because he didn't have the time to do the install. Steve knew we were upset at that because its unprofessional. That contractor could have just been honest. Likewise, Steve could have just been honest. We spent all spring and summer trying to find a company to replace our hvac. we spent 2.5 months on that with Liles HVAC expecting that's who we were going to hire. The only thing that held up us hiring him was his neglect to provide a written estimate. The reason that is important is so that we, as well as the contractor, are on the same page about what exactly will be done or not done on the job. it protects them, as well as us. I don't trust any company who will not provide that because it leads to miscommunication or extra expenses. Really disappointed.
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We are hoping to get our air conditioner and furnace replaced and called several companies for quotes. Only a few would come to our rural area. Of the ones who did, Steve was very detailed in his assessment and the details of what would be involved, as well as a very competitive quote. He spent a really long time going through the options with us, and even came out for a service call after our dying ac fritz out after a big storm with several power outages. We appreciate how he has gone out of his way for us. We wish we had used him to replace our water heater

Steve came out when we were down and out and fixed my system. for a third of the price. Thank for the great service!!!!! We will use him again no doubt. Also he went out of his way to explain everything to the tee.

Steve came out to my house for a service call and didn't charge me a dime. All the big companies gave me expensive bids but Steve provided an affordable bid and great service and kept in touch with me throughout the process.

Very friendly, was on time, very detailed in checking everything and explaining what he checked and what I needed to do to maintain my air-conditioning and heating system, has a great maintenance contract option for people like me who don't have time or don't remember the small things to do to keep it maintained. Highly recommend them. .

Up And Running!!!
Steve got me up and running. He is honest and fair. And, as noted above, Steve DOES NOT try to sell you things you don't need. Honest work for honest pay.

Excellent service! Fast and fair. Called and he made a point to show up same day. Explained every step of what he was doing. Never tried to get me to buy something I didn't need offered suggestions and explanations.

This company was great and quick about repairs thanks for helping out

Best service seen in years. So great to have them here in Cass Counrty

Fast and friendly people! They fixed the problem right away and let me know how to try to prevent it from happening again! The owner is a very nice guy and so are his employees. Thank you guys!